Brother MFC-9340CDW User Manual

Troubleshooting
129
B
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wires are dirty. Clean the glass strip and scanner glass
and the white bar and white plastic above them (see Cleaning the corona wires
on page 82 and see Advanced User's Guide: Cleaning the scanner).
Copies are blank. Make sure you are loading the document correctly (see Using the automatic
document feeder (ADF) on page 33 or Using the scanner glass on page 34).
Scanning difficulties
Difficulties Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click File > Select Source and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User's Guide).
OCR does not work. Try increasing the scanning resolution.
(Macintosh users)
Make sure you downloaded and installed Presto! PageManager from
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang.dmg
Network scanning does not work. See Network difficulties on page 130.
Cannot scan. Call your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties Suggestions
Cannot install software or print.
(Windows
®
only)
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Copying difficulties (continued)
Difficulties Suggestions

Brother MFC-9340CDW Specifications

Printing Specifications

print speed (black)	up to 23 ppm
print speed (color)	up to 23 ppm
print resolution	up to 600 x 2400 dpi
automatic duplex printing	Yes

Copying Specifications

copy speed (black)	up to 23 cpm
copy speed (color)	up to 23 cpm
copy resolution	600 x 600 dpi
copy reduction/enlargement	25% - 400% in 1% increments

Scanning Specifications

scanner type	Color Flatbed with ADF
document glass size	8.5” x 11.7”
scan resolution (optical)	1200 x 2400 dpi
scan resolution (interpolated)	19200 x 19200 dpi

Fax Specifications

fax modem	33.6k bps
fax page memory	up to 500 pages
speed dial locations	200

Memory and Interfaces

memory (standard/max)	192MB / 192MB
standard interfaces	Wireless 802.11b/g/n, Ethernet, Hi-Speed USB 2.0
usb direct interface	Yes

Supplies and Accessories

black toner cartridge yield	2, 500 pages
cyan toner cartridge yield (standard)	1, 400 pages
magenta toner cartridge yield (standard)	1, 400 pages
yellow toner cartridge yield (standard)	1, 400 pages
cyan toner cartridge yield (high capacity)	2, 200 pages
magenta toner cartridge yield (high capacity)	2, 200 pages
yellow toner cartridge yield (high capacity)	2, 200 pages
drum unit yield	15, 000 pages
belt unit yield	50, 000 pages
waste toner box yield	50, 000 pages
multi-purpose paper	Letter, 500 sheets