Brother MFC-B7715DW User Manual

2-98
Confidential
4.4 Troubleshooting for Software Problems
The end user can solve problems pertaining to software, for instance, print cannot be made
from a computer although test print and printer setting print can be made from the machine, by
following the User Check items. If the same problem occurs again, follow each procedure in the
order of the number described in the Step column in the tables below.
4.4.1 Unable to receive data
<User Check>
• Check that the USB cable or LAN cable is not damaged.
• When using an interface switch, check that the correct machine is selected.
• Check the relevant section in the online User’s Guide.
• Check the driver settings.
• Reset the machine to the default settings. (Refer to the online User’s Guide.)
* Follow the procedures below to verify the product ID in Macintosh.
(1) Select [About This Mac] from the [Apple] menu.
(2) Click the [More Info...] in the [About This Mac] dialog box.
(3) Select [USB] under the [Hardware] in [Contents] on the left side.
(4) Select the machine [MFC-XXXX] from [USB Device Tree].
(5) Check [Product ID] in [MFC-XXXX].
 Product ID (Hexadecimal)
Step Cause Remedy
1
Machine connection For Macintosh, check the Product ID*.
When it is wrong, update the firmware.
2 Main PCB failure Replace the main PCB ASSY.
DCP-7090 0417h DCP-L2537DW 0422h MFC-L2710DW 0434h
DCP-7095D 0418h DCP-L2550DN 0423h MFC-L2712DN 0433h
DCP-7190DN 0419h DCP-L2550DW 0424h MFC-L2712DW 0434h
DCP-7195DW 041Ah DCP-L2551DN 0425h MFC-L2713DW 0435h
DCP-B7500D 041Bh DCP-L2551DW 0424h MFC-L2715D 0436h
DCP-B7520DW 041Ch DCP-L2552DN 0423h MFC-L2715DW 043Ch
DCP-B7530DN 041Dh HL-L2390DW 0428h MFC-L2716D 0436h
DCP-B7535DW 041Eh HL-L2395DW 0429h MFC-L2716DW 043Ch
DCP-L2510D 041Fh MFC-7390 042Ah MFC-L2717DW 0437h
DCP-L2511D 041Fh MFC-7490D 042Bh MFC-L2730DW 0439h
DCP-L2512D 041Fh MFC-7890DN 042Ch MFC-L2732DW 0439h
DCP-L2530DW 0420h MFC-7895DW 042Dh MFC-L2750DW 043Ah
DCP-L2531DW 0420h MFC-B7700D 042Eh MFC-L2750DWXL 043Ah
DCP-L2532DW 0420h MFC-B7715DW 0430h MFC-L2751DW 043Ah
DCP-L2535D 0421h MFC-B7720DN 0431h MFC-L2752DW 043Ah
DCP-L2535DW 043Dh MFC-L2690DW 0432h MFC-L2770DW 043Bh
DCP-L2536D 0421h MFC-L2710DN 0433h MFC-L2771DW 043Bh

Brother MFC-B7715DW Specifications

General

N-up printing	2, 4, 9, 16, 25
Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	9 s
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	34 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	34 cpm
Scan to	E-mail, FTP, File, Image, OCR
Scan drivers	SANE, TWAIN, WIA
Grayscale levels	256
Output color depth	24 bit
Scan speed (black)	22.5 ppm
Scan speed (color)	7.5 ppm
Output grayscale depth	8 bit
Maximum scan resolution	19200 x 19200 DPI
Faxing	Mono faxing
Fax memory	400 pages
Fax coding methods	JBIG
Fax transmission speed	33.6 sec/page
Digital sender	No
Printing colors	Black
Maximum duty cycle	15000 pages per month
Number of PostScript fonts	66
Number of print cartridges	1
Page description languages	BR-Script 3, PCL 6, PDF 1.7
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	120 sheets
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	50 sheets
Custom media width	76.2 - 215.9 mm
Custom media length	127 - 355.6 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Executive, Legal, Letter
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 230 g/m²
Auto Document Feeder (ADF) media weight	64 - 105 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA2-PSK, WPS
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOSnameresolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, CustomRaw Port/Port9100, SMTP, IPP/IPPS, FTP, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, ICMP, Web Services, SNTP
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, CustomRaw Port/Port9100, IPP/IPPS, SMTP, FTP, SNMPv1/v2c/v3, HTTP/ HTTPS, TFTP, ICMPv6, SNTP, Web Services
Internal memory	128 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	49 dB
Sound pressure level (quiet mode)	44 dB
Product color	Gray
Market positioning	Home & office
Display number of lines	2 lines
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (sleep)	6.2 W
Power consumption (standby)	42 W
Power consumption (printing)	475 W
Power consumption (average operating)	- W
Energy Star Typical Electricity Consumption (TEC)	1348 kWh/week
Package depth	517 mm
Package width	580 mm
Package height	434 mm
Package weight	15100 g
Quantity per pack	1 pc(s)
Sustainability certificates	RoHS, ENERGY STAR

Weight and Dimensions

Depth	398.5 mm
Width	410 mm
Height	318.5 mm
Weight	12000 g