Brother MFC-B7715DW User Manual

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4.14 Troubleshooting for Other Problems
4.14.1Cannot make print
<User Check>
• Turn the power switch OFF and then back ON again.
• Check that the USB cable is connected to the host correctly.
• Check that the LAN cable is connected to the host correctly.
• Replace the USB cable.
• Replace the LAN cable.
• Check that the maximum printable page number has not been exceeded.
• Check that the PC Print is not forbidden.
• Check the print limit ID.
• Check the network connection.
• Check the relevant section in the Network Setting Guide.
• Check that the print data is not damaged.
• Install the latest main firmware.
• Match the document size with the one specified in the driver.
• Check that the printer driver used is the correct driver.
• Set the paper of the specified size in each tray again.
• Close the paper tray properly.
Step Cause Remedy
1
Connection failure of the wireless
LAN connector
Reconnect the wireless LAN connector.
2
Connection failure of the MP
paper empty sensor PCB harness
Reconnect the MP paper empty sensor PCB
harness.
3
Connection failure of the T1
paper feed sensor harness (non
paper empty sensor models only)
Reconnect the T1 paper feed sensor harness.
4
Connection failure of the T1
paper empty/paper feed sensor
harness (paper empty sensor
models only)
Reconnect the T1 paper empty/paper feed sensor
harness.
5
Connection failure of the T1
clutch harness
Reconnect the T1 clutch harness.
6
T1/MP paper empty actuator
caught in some sections of the
machine (paper empty sensor
models only)
Reattach the appropriate T1/MP paper empty
actuator.
7
T1 paper feed actuator caught in
some sections of the machine
(non paper empty sensor models
only)
Reattach the T1 paper feed actuator.
8
T1 paper feed sensor PCB failure
(non paper empty sensor models
only)
Replace the T1 paper feed sensor PCB ASSY.
9
T1 paper empty/paper feed
sensor PCB failure (paper empty
sensor models only)
Replace the T1 paper empty/paper feed sensor
PCB ASSY.
10
Wireless LAN PCB failure Replace the wireless LAN PCB.
11
Main PCB failure Replace the main PCB ASSY.

Brother MFC-B7715DW Specifications

General

N-up printing	2, 4, 9, 16, 25
Secure printing	Yes
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Duplex printing mode	Auto
Warm-up time (from sleep mode)	9 s
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	34 ppm
Duplex print speed (black, normal quality, A4/US Letter)	16 ppm
Copier resize	25 - 400 %
Maximum copy resolution	600 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	34 cpm
Scan to	E-mail, FTP, File, Image, OCR
Scan drivers	SANE, TWAIN, WIA
Grayscale levels	256
Output color depth	24 bit
Scan speed (black)	22.5 ppm
Scan speed (color)	7.5 ppm
Output grayscale depth	8 bit
Maximum scan resolution	19200 x 19200 DPI
Faxing	Mono faxing
Fax memory	400 pages
Fax coding methods	JBIG
Fax transmission speed	33.6 sec/page
Digital sender	No
Printing colors	Black
Maximum duty cycle	15000 pages per month
Number of PostScript fonts	66
Number of print cartridges	1
Page description languages	BR-Script 3, PCL 6, PDF 1.7
Paper input type	Paper tray
Total input capacity	250 sheets
Total output capacity	120 sheets
Multi-Purpose tray input capacity	1 sheets
Auto document feeder (ADF) input capacity	50 sheets
Custom media width	76.2 - 215.9 mm
Custom media length	127 - 355.6 mm
Paper tray media types	Plain paper
Paper tray media weight	60 - 163 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Multi-purpose tray media types	Executive, Legal, Letter
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 230 g/m²
Auto Document Feeder (ADF) media weight	64 - 105 g/m²
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Cabling technology	10/100Base-T(X)
Security algorithms	64-bit WEP, 128-bit WEP, WPA-PSK, WPA2-PSK, WPS
Ethernet LAN data rates	10, 100 Mbit/s
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print, Mopria Print Service
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOSnameresolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, CustomRaw Port/Port9100, SMTP, IPP/IPPS, FTP, SNMPv1/v2c/v3, HTTP/HTTPS, TFTP, ICMP, Web Services, SNTP
Supported network protocols (IPv6)	NDP, RA, DNS resolver, mDNS, LLMNR responder, LPR/LPD, CustomRaw Port/Port9100, IPP/IPPS, SMTP, FTP, SNMPv1/v2c/v3, HTTP/ HTTPS, TFTP, ICMPv6, SNTP, Web Services
Internal memory	128 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	49 dB
Sound pressure level (quiet mode)	44 dB
Product color	Gray
Market positioning	Home & office
Display number of lines	2 lines
Mac operating systems supported	Mac OS X 10.10 Yosemite, Mac OS X 10.11 El Capitan, Mac OS X 10.12 Sierra, Mac OS X 10.13 High Sierra, Mac OS X 10.14 Mojave, Mac OS X 10.15 Catalina
Server operating systems supported	Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows 8.1
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (sleep)	6.2 W
Power consumption (standby)	42 W
Power consumption (printing)	475 W
Power consumption (average operating)	- W
Energy Star Typical Electricity Consumption (TEC)	1348 kWh/week
Package depth	517 mm
Package width	580 mm
Package height	434 mm
Package weight	15100 g
Quantity per pack	1 pc(s)
Sustainability certificates	RoHS, ENERGY STAR

Weight and Dimensions

Depth	398.5 mm
Width	410 mm
Height	318.5 mm
Weight	12000 g