Brother MFC-J1800DW - If You Are Having Difficulty with Your Machine

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9. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).

10. Reconnect the power cord.

Related Information

• Printer Jam or Paper Jam

Related Topics:

• Error and Maintenance Messages

360

Main Page

Table of Contents2
Before You Use Your Machine7
Definitions of Notes8
Notice - Disclaimer of Warranties (USA and Canada)9
Trademarks10
Open Source Licensing Remarks11
Copyright and License12
Important Notes13
Introduction to Your Machine14
Before Using Your Machine15
Control Panel Overview16
Touchscreen LCD Overview17
Settings Screen Overview20
Navigate the Touchscreen22
Set the Ready Screen23
Set Default Function Screens24
Enter Text on Your Brother Machine25
Access Brother Utilities (Windows)26
Uninstall the Brother Software and Drivers (Windows)27
USB Port Locations on Your Brother Machine28
Paper Handling29
Load Paper30
Load Paper in the Paper Tray31
Unprintable Area46
Paper Settings47
Acceptable Print Media50
Load Documents57
Load Documents in the Automatic Document Feeder (ADF)58
Load Documents on the Scanner Glass60
Unscannable Area61
Print62
Print from Your Computer (Windows)63
Print a Photo (Windows)64
Print a Document (Windows)65
Cancel a Print Job (Windows)66
Print more than One Page on a Single Sheet of Paper (N in 1) (Windows)67
Print as a Poster (Windows)68
Print on both Sides of the Paper Automatically (Automatic 2-Sided Printing) (Windows)69
Print as a Booklet Automatically (Windows)72
Print a Color Document in Grayscale (Windows)74
Prevent Smudged Printouts and Paper Jams (Windows)75
Use a Preset Print Profile (Windows)76
Change the Default Print Settings (Windows)79
Print Settings (Windows)80
Print from Your Computer (Mac)84
Print Using Brother Iprint&Scan (Windows/Mac)85
Print Photos or Documents Using Brother Iprint&Scan (Windows/Mac)86
Print on both Sides of the Paper Automatically Using Brother Iprint&Scan (Automatic 2-Sided Printing) (Windows/Mac)88
Print more than One Page on a Single Sheet of Paper Using Brother Iprint&Scan (N in 1) (Windows/Mac)90
Print a Color Document in Grayscale Using Brother Iprint&Scan (Windows/Mac)91
Print an Email Attachment92
Scan93
Scan Using the Scan Button on Your Machine94
Scan Photos and Graphics95
Save Scanned Data to a Folder as a PDF File97
Scan to an Editable Text File Using OCR99
Save Scanned Data as an Email Attachment101
Web Services for Scanning on Your Network (Windows 7, Windows 8.1, Windows 10, and Windows 11)103
Change Scan Settings Using Brother Iprint&Scan107
Scan Using Brother Iprint&Scan (Windows/Mac)108
Scan from Your Computer (Windows)109
Scan Using Nuance ™ Paperport ™ 14SE or Other Windows Applications110
Scan Using Windows Fax and Scan115
Scan from Your Computer (Mac)119
Copy120
Copy a Document121
Enlarge or Reduce Copied Images123
Sort Copies124
Make Page Layout Copies (N in 1 or Poster)125
Copy on both Sides of the Paper (2-Sided Copy)127
Copy an ID Card129
Copy Settings131
Cut Print and Cut Copy134
Print Documents on Letter or A4 Paper and Cut the Paper in Half (Windows)135
Print on both Sides of Letter or A4 Paper and Cut the Paper in Half (Automatic 2-Sided Printing and Cutting) (Windows)137
Cut Print Using Airprint (Macos)140
Applications Supporting Cut Print141
Copy Documents on Letter or A4 Paper and Cut the Paper in Half143
Copy on both Sides of Letter or A4 Paper and Cut the Paper in Half (2-Sided Copy and Cut)145
Copy an ID Card on Letter or A4 Paper and Cut the Paper in Half147
Fax149
Send a Fax150
Send a Fax from Your Brother Machine151
Send a Fax Manually153
Send a Fax at the End of a Conversation154
Send the same Fax to more than One Recipient (Broadcasting)155
Send a Fax in Real Time157
Send a Fax at a Specified Time (Delayed Fax)158
Change the Fax Auto Redial Setting159
Cancel a Fax in Progress160
Check and Cancel a Pending Fax161
Fax Options162
Receive a Fax163
Receive Mode Settings164
Set Easy Receive169
Fax Preview170
Shrink Page Size of an Oversized Incoming Fax174
Set the Fax Receive Stamp175
Receive a Fax at the End of a Telephone Conversation176
Memory Receive Options177
Remote Fax Retrieval184
Voice Operations and Fax Numbers190
Voice Operations191
Store Fax Numbers199
Set up Broadcasting Groups204
Dial Access Codes and Credit Card Numbers208
Telephone Services and External Devices209
Voice Mail210
Distinctive Ring211
Caller ID215
Voice over Internet Protocol (Voip/Telephone Line Interference)217
External TAD (Telephone Answering Device)218
External and Extension Telephones222
Fax Reports228
Set the Transmission Verification Report's Style229
Set the Fax Journal's Interval Period230
Pc-Fax231
PC-FAX for Windows232
PC-FAX for Mac251
Network252
Supported Basic Network Features253
Configure Network Settings254
Configure Network Settings Using the Control Panel255
Wireless Network Settings256
Use the Wireless Network257
Use Wi-Fi Direct270
Enable/Disable Wireless LAN274
Print the WLAN Report275
Network Features279
Print the Network Configuration Report280
Reset the Network Settings to Factory Default281
Brother Management Tools282
Security283
Before Using Network Security Features284
Disable Unnecessary Protocols285
Configure Certificates for Device Security286
Supported Security Certificate Features287
Step by Step Guide for Creating and Installing a Certificate288
Create a Self-Signed Certificate289
Create CSR and Install a Certificate from a Certificate Authority (CA)290
Import and Export the Certificate and Private Key294
Manage Multiple Certificates297
Use SSL/TLS298
Introduction to SSL/TLS299
Manage Your Network Machine Securely Using SSL/TLS302
Print Documents Securely Using SSL/TLS306
Use IEEE 802.1X Authentication for a Wireless Network308
What Is IEEE 802.1X Authentication309
Configure IEEE 802.1X Authentication for a Wireless Network Using Web Based Management (Web Browser)310
IEEE 802.1X Authentication Methods312
Mobile/Web Connect313
Brother Web Connect314
Brother Web Connect Overview315
Online Services Used with Brother Web Connect318
Set up Brother Web Connect320
Scan and Upload Documents Using Brother Web Connect325
Download and Print Documents Using Brother Web Connect326
Faxforward to Cloud or E-Mail328
Airprint331
Airprint Overview332
Before Using Airprint (Macos)333
Print Using Airprint334
Scan Using Airprint (Macos)337
Send a Fax Using Airprint (Macos)338
Mopria ™ Print Service and Mopria ™ Scan339
Brother Mobile Connect340
Brother Iprint&Scan for Windows and Mac341
Brother Iprint&Scan Overview for Windows and Mac342
Troubleshooting343
Error and Maintenance Messages344
Transfer Your Faxes or Fax Journal Report351
Error Messages When Using the Brother Web Connect Feature355
Document Jams357
Document Is Jammed in the Top of the ADF Unit358
Document Is Jammed Inside the ADF Unit359
Remove Paper Scraps Jammed in the ADF360
Printer Jam or Paper Jam361
Paper Is Jammed Inside and in the Front of the Machine (Jam Inside/Front)362
Paper Is Jammed in the Front of the Machine (Jam Front)367
Paper Is Jammed in the Back of the Machine (Jam Rear)370
If You Are Having Difficulty with Your Machine372
Paper Handling and Printing Problems373
Telephone and Fax Problems379
Other Problems385
Network Problems387
Airprint Problems395
Check the Machine Information396
Reset Your Machine397
Reset Functions Overview398
Routine Maintenance399
Replace the Ink Cartridges400
Clean Your Brother Machine403
Clean the Scanner404
Clean the Print Head from Your Brother Machine406
Clean the Print Head Using Web Based Management407
Clean the Print Head from Your Computer (Windows)408
Clean the Machine's LCD409
Clean the Outside of the Machine410
Clean the Machine's Printer Platen411
Clean the Paper Feed Rollers412
Clean the Base Pad413
Clean the Paper Pick-Up Rollers414
Check Your Brother Machine415
Check the Print Quality416
Check the Print Alignment from Your Brother Machine418
Check the Ink Volume419
Monitor Machine Status from Your Computer (Windows)420
Monitor Machine Status Using Brother Iprint&Scan (Windows/Mac)425
Correct the Paper Feed to Clear Vertical Lines427
Change the Print Options to Improve Your Print Results428
Pack and Ship Your Machine429
Machine Settings432
Change Machine Settings from the Control Panel433
In the Event of Power Failure (Memory Storage)434
General Settings435
Save Your Favorite Settings as a Shortcut449
Print Reports452
Settings and Features Tables455
Change Machine Settings Using Web Based Management469
What Is Web Based Management470
Access Web Based Management472
Set or Change a Login Password for Web Based Management475
Set up Your Machine's Address Book Using Web Based Management476
Appendix477
Specifications478
Supply Specifications484
Brother Help and Customer Support485

Brother MFC-J1800DW - If You Are Having Difficulty with Your Machine

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