Difficulties Suggestions
(Mac)
Click the System Preferences > Printers & Scanners.
The headers or footers appear
when the document is displayed
on the screen but do not appear
when the document is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top
and bottom margins in your document to allow for this.
See Related Information: Unprintable Area.
Cannot perform ‘Page Layout’
printing.
(Windows)
Check that the paper size setting in the application and in the printer driver are
the same.
Print speed is too slow. (Windows)
Try changing the printer driver setting. The highest resolution needs longer data
processing, sending, and printing time. Try the other quality settings in the printer
driver as follows:
In the printer driver, clear the Color Enhancement (True2Life) checkbox on the
Advanced tab.
Turn the Borderless feature off. Borderless printing is slower than normal printing.
See Related Information: Print Settings (Windows).
Turn off the Quiet Mode setting. Print speed is slower in Quiet Mode. See
Related Information: Reduce Printing Noise.
Make sure the Media Type setting in the printer drivers, your application, or the
Paper Type setting on the machine matches the type of paper you are using.
See Related Information: Change the Paper Size and Paper Type.
See Related Information: Print Settings (Windows).
Print Quality Difficulties
Difficulties
Suggestions
Poor print quality Check the print quality.
See Related Information: Check the Print Quality.
Make sure the Media Type setting in the printer drivers, your application, or the
Paper Type setting on the machine matches the type of paper you are using.
See Related Information: Change the Paper Size and Paper Type.
See Related Information: Print Settings (Windows).
Make sure your ink cartridges are fresh. The following may cause ink to clog:
• The expiration date written on the cartridge package has passed.
• The ink cartridge may not have been stored correctly before use.
Make sure you are using one of the recommended types of paper.
See Related Information: Acceptable Print Media.
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