Cause Action Interface
• In Protocol:
UDP is selected.
See the instruction manual that came with your third-party Security/
Firewall Software or contact the software manufacturer.
Your security software
blocks your machine's
access to the network.
Some security software might block access without showing a
security alert dialog box even after successful installation.
To allow access, see the instructions for your security software or
ask the software manufacturer.
Wireless
Your Brother machine was
not assigned an available
IP address.
• Confirm the IP address and the Subnet Mask.
Verify that both the IP addresses and Subnet Masks of your
computer and the Brother machine are correct and located on
the same network.
For more information about how to verify the IP address and the
Subnet Mask, ask your network administrator.
• Windows
Confirm the IP address and the Subnet Mask using the Network
Connection Repair Tool.
• Mac
Check your network devices using the ping command. For more
information on how to confirm your network settings, see Related
Information:Check Network Devices Using the Ping Command.
Wireless
The failed print job is still in
your computer's print
queue.
• If the failed print job is still in your computer's print queue, delete
it.
• Otherwise, double-click the printer icon in the following folder and
cancel all documents:
(Windows)
1. Hold down the
key and press the key on the
computer's keyboard to launch Run.
2. Type control printers in the Open: field and click OK.
(Mac)
Click System Preferences > Printers & Scanners.
Wireless
Your Brother machine is not
connected to the wireless
network.
Print the WLAN Report to check the error code on the printed report. Wireless
If you have checked and tried all of the above, but your Brother machine still cannot print and scan, uninstall the
drivers (Windows) and the Brother software and reinstall the latest version of both.
I Want to Check that My Network Devices are Working Correctly
Check
Action Interface
Check that your Brother
machine, access point/
router, or network hub is
turned on.
Check the following:
• The power cord is connected correctly and the Brother machine is
turned on.
Wireless
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