Error Message Cause Action
(If you cannot print received faxes,
transfer them to another fax machine or to
your computer.)
See Related Information: Transfer Your
Faxes or Fax Journal Report.
Unusable Device
Disconnect device
from front connector
& turn machine off &
then on
A broken device is connected to the USB
direct interface.
Unplug the device from the USB direct
interface, then press to turn the
machine off and then on again.
Unusable Device
Please disconnect USB
device.
A USB device or USB flash drive that is
not supported has been connected to the
USB direct interface.
Unplug the device from the USB direct
interface. Turn the machine off and then
on again.
Wrong Tray Settings
The machine's Paper Size and Tray Use
settings do not match the size of paper in
the tray you are using.
Follow the instructions on the touchscreen
and try to print again.
Configure the paper size setting for the
tray according to the LCD instructions.
Related Information
• Troubleshooting
• Transfer Your Faxes or Fax Journal Report
• Error Messages When Using the Brother Web Connect Feature
• Touchscreen LCD Overview
• Print the Network Configuration Report
• Replace the Ink Cartridges
• Change the Check Paper Size Setting
• Telephone Line Interference/VoIP
• Load Documents in the Automatic Document Feeder (ADF)
• Document Jams
• Caller ID
• Load Paper
• Load Paper in the Manual Feed Slot
• Printer Jam or Paper Jam
• Paper is Jammed in the Front of the Machine
• Remove Paper Scraps
• Clean the Paper Pick-up Rollers
• Turn Off Memory Receive
• Print a Fax Stored in the Machine's Memory
• Change the Paper Size and Paper Type
• Print Settings (Windows)
• Print Options (Mac)
• Load Paper in the Multi-purpose Tray (MP Tray)
• Paper Handling and Printing Problems
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