Troubleshooting
63
B
Cannot Detect You installed a new ink cartridge
too quickly and the machine did
not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother
Original ink the machine may not
detect the ink cartridge.
Replace the cartridge with a Brother
Original ink cartridge. If the error message
remains, contact your Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges on page 56.)
Cannot Print
Replace Ink
One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, monochrome faxes will
be stored in the memory. If a
sending machine has a colour fax,
the machine's “handshake” will
ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 56.)
Comm.Error Poor telephone line quality
caused a communication error.
If the problem continues, call the telephone
company and ask them to check your
telephone line.
Cover is Open The scanner cover is not
completely closed.
Lift the scanner cover and then close it
again.
The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed correctly, or the document
scanned from the ADF was too
long.
(See Using the ADF (MFC-J410 and
MFC-J415W only) on page 20.)
(See Document jam (MFC-J410 and
MFC-J415W only) on page 67.)
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action
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