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Brother MFC-J265W Basic User's Guide

Brother MFC-J265W
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Troubleshooting
71
B
Troubleshooting B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/
If you are having difficulty with your machine B
Printing
Difficulty Suggestions
No printout. Check the interface cable or wireless connection on both the machine and your
computer. (See the Quick Setup Guide.)
Check that the machine is plugged in and that the On/Off key is on.
One or more ink cartridges have reached the end of their life.
(See Replacing the ink cartridges on page 56.)
Check to see if the LCD is showing an error message.
(See Error and Maintenance messages on page 62.)
If the LCD shows Cannot Print and Replace Ink, see Replacing the ink
cartridges on page 56.
Check that the correct printer driver has been installed and chosen.
Make sure that the machine is online. Click Start and then Printers and Faxes.
Brother MFC-XXXXX (where XXXXX is your model name), and make sure that
Use Printer Offline is unchecked.
When you choose the Print Odd Pages and Print Even Pages settings, you may
see a print error message on your computer, as the machine pauses during the
printing process. The error message will disappear after the machine re-starts
printing.
Poor print quality. Check the print quality. (See Checking the print quality on page 60.)
Make sure that the Media Type setting in the printer driver or the Paper Type
setting in the machine’s menu matches the type of paper you are using.
(See Printing for Windows
®
or Printing and Faxing for Macintosh in the Software
User’s Guide and Paper Type on page 15.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than genuine Brother Original cartridges
or the refilling of used cartridges with ink from other sources.
Try using the recommended types of paper.
(See Acceptable paper and other print media on page 16.)
The recommended environment for your machine is between 20 C to 33 C.

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Brother MFC-J265W Specifications

General IconGeneral
Duplex printingNo
Print technologyInkjet
Maximum resolution1200 x 6000 DPI
Print speed (black, normal quality, A4/US Letter)33 ppm
Print speed (color, normal quality, A4/US Letter)27 ppm
Scan toE-mail, File, Image
Grayscale levels256
Maximum scan areaA4 (210 x 297) mm
Image formats supportedBMP, JPG, PNG, TIF
Maximum scan resolution19200 x 19200 DPI
Optical scanning resolution1200 x 2400 DPI
Copier resize25 - 400 %
Maximum copy resolution1200 x 1200 DPI
Maximum number of copies99 copies
N-in-1 copy function (N=)2, 4
Copy speed (black, normal quality, A4)23 cpm
Copy speed (color, normal quality, A4)20 cpm
FaxingColor faxing
Fax memory170 pages
Modem speed14.4 Kbit/s
Fax coding methodsMH, MMR (Fax coding method), MR
Error Correction Mode (ECM)Yes
Total input capacity100 sheets
Total output capacity50 sheets
Total number of input trays1
DisplayLCD
Product colorBlack
Display diagonal1.9 \
Market positioningHome & office
Internal memory32 MB
Sound pressure level (printing)50 dB
Maximum print size210 x 297 mm
Paper tray media typesEnvelopes, Glossy paper, Photo paper, Plain paper, Transparencies
Non-ISO print media sizesExecutive (184 x 267mm), index card, Letter (media size)
ISO A-series sizes (A0...A9)A4, A5, A6
JIS B-series sizes (B0...B9)B5
Photo paper sizes (imperial)4x6, 10x15 \
Maximum ISO A-series paper sizeA4
Wi-Fi standards802.11b, 802.11g
Security algorithms128-bit WEP, 64-bit WEP, WPA-TKIP, WPA2-PSK
Mobile printing technologies-
Standard interfacesUSB 2.0
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Power consumption (off)0.65 W
Power consumption (standby)4 W
Power consumption (average operating)19.5 W
All-in-one functionsCopy, Fax, Scan
Color all-in-one functionscopy, fax, print, scan
Maximum duty cycle- pages per month
Mac operating systems supportedMac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard
Server operating systems supportedWindows Server 2003, Windows Server 2008
Windows operating systems supportedWindows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificatesENERGY STAR
Package depth226 mm
Package width464.8 mm
Package height459.7 mm
Package weight8890 g
Operating relative humidity (H-H)20 - 80 %
Weight and Dimensions IconWeight and Dimensions
Depth368 mm
Width390 mm
Height150 mm

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