Home > Troubleshooting for Brother Web Connect > Error Messages When Using the Brother Web
Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your Brother machine displays an error message if an error occurs. The most common error messages are
shown in the chart.
You can correct most errors yourself. If, after reading this table, you still need help, the Brother Solutions Center
offers the latest FAQs and troubleshooting tips.
Visit us at
http://support.brother.com.
Error Messages
Cause Action
(MFC-J4320DW/MFC-J4420DW)
Connection failed to server.
Check network settings.
(MFC-J4620DW/MFC-J5520DW/
MFC-J5620DW/MFC-J5720DW/
MFC-J5920DW)
Connection failed to server.
Check network settings.
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
• Confirm that network settings are
correct, or wait and try again later.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
(MFC-J4320DW/MFC-J4420DW)
Network connection failed.
Verify that the network
connection is good.
(MFC-J4620DW/MFC-J5520DW/
MFC-J5620DW/MFC-J5720DW/
MFC-J5920DW)
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
• Verify that the network connection
is good.
• If the Web or Apps option was
pressed soon after the machine
was turned on, the network
connection may not have been
established yet. Wait and try
again.
Connection Error
Error Messages
Cause Action
(MFC-J4320DW/MFC-J4420DW)
Connection Error 07
Connection failed to server.
Wrong Date&Time.
(MFC-J4620DW/MFC-J5520DW/
MFC-J5620DW/MFC-J5720DW/
MFC-J5920DW)
Connection Error 07
Connection failed to server.
Wrong Date&Time.
Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
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