Brother MFC-J480DW User Manual

Home > Troubleshooting
Troubleshooting
If you think there is a problem with your machine, first check each of the items below, then try to identify the
problem, and follow our troubleshooting tips.
You can correct most problems yourself. If you need additional help, the Brother Solutions Center offers the
latest FAQs and troubleshooting tips.
Visit us at
http://support.brother.com.
Click FAQs & Troubleshooting and search for your model name.
First, check the following:
• The machine's power cord is connected correctly and the machine's power is on.
• All of the machine's orange protective parts have been removed.
• The ink cartridges are installed correctly.
• The Scanner Cover and the Jam Clear Cover are fully closed.
• Paper is inserted correctly in the paper tray.
• The interface cables are securely connected to the machine and the computer, or the wireless connection is
set up on both the machine and your computer.
• (For network models) The access point (for wireless), router, or hub is turned on and its link button is blinking.
• The machine's LCD is displaying messages.
If you did not solve the problem with the checks, identify the problem and then see Related Information.
Related Information
• Error and Maintenance Messages
• Document Jams
• Printer Jam or Paper Jam
• If You Are Having Difficulty with Your Machine
• Check the Machine Information
• Reset Your Brother Machine
• Paper Handling and Printing Problems
• Telephone and Fax problems
• Other Problems
• Network Problems
448

Brother MFC-J480DW Specifications

General

Display	LCD
Control type	Touch
Product color	Black
Display diagonal	1.8 \
Market positioning	Home & office
Mac operating systems supported	Mac OS X 10.8 Mountain Lion, Mac OS X 10.0 Cheetah, Mac OS X 10.9 Mavericks
Other operating systems supported	Android, iOS, Windows Phone
Server operating systems supported	Windows Server 2012 R2 x64, Windows Server 2003, Windows Server 2008 R2 x64, Windows Server 2012 x64, Windows Server 2008 x64, Windows Server 2003 x64, Windows Server 2008
Windows operating systems supported	Windows 7 Enterprise, Windows 8, Windows Vista Home Premium, Windows 10 Education, Windows 7 Enterprise x64, Windows 8 Enterprise, Windows Vista Home Premium x64, Windows 10 Education x64, Windows 7 Home Basic, Windows 8 Enterprise x64, Windows Vista Ultimate, Windows 10 Enterprise, Windows 7 Home Basic x64, Windows 8 Pro, Windows Vista Ultimate x64, Windows 10 Enterprise x64, Windows 7 Home Premium, Windows 8 Pro x64, Windows XP Home, Windows 10 Home, Windows 7 Home Premium x64, Windows 8 x64, Windows XP Home x64, Windows 10 Home x64, Windows 7 Professional, Windows 8.1, Windows Vista Business, Windows XP Professional, Windows 10 Pro, Windows 7 Professional x64, Windows 8.1 Enterprise, Windows Vista Business x64, Windows XP Professional x64, Windows 10 Pro x64, Windows 7 Starter, Windows 8.1 Enterprise x64, Windows Vista Enterprise, Windows 7 Starter x64, Windows 8.1 Pro, Windows Vista Enterprise x64, Windows 7 Ultimate, Windows 8.1 Pro x64, Windows Vista Home Basic, Windows 7 Ultimate x64, Windows 8.1 x64, Windows Vista Home Basic x64
Sustainability certificates	Nordic Swan Ecolabel, ENERGY STAR
Ethernet LAN	No
Wi-Fi standards	802.11g, 802.11b, Wi-Fi 4 (802.11n)
Security algorithms	WPA2-AES, SSID, 64-bit WEP, WPA2-PSK, 128-bit WEP, WPS, WPA-AES, WPA-PSK, WPA-TKIP
Online services supported	Box, Facebook, OneDrive, Dropbox, Flickr, OneNote, Evernote, Google Drive, Picasa
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Mopria Print Service, Google Cloud Print
Print technology	Inkjet
Maximum resolution	1200 x 6000 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	11 ipm
Print speed (ISO/IEC 24734) color	6 ipm
Print speed (black, normal quality, A4/US Letter)	27 ppm
Print speed (color, normal quality, A4/US Letter)	23 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 2400 DPI
Maximum number of copies	99 copies
Copy speed (black, normal quality, A4)	6 cpm
Copy speed (color, normal quality, A4)	3 cpm
Scan to	Image, Fax, E-mail, File, OCR
Scan drivers	ICA, TWAIN, WIA
Grayscale levels	256
Input color depth	30 bit
Maximum scan area	A4 (210 x 297) mm
Output color depth	24 bit
Image formats supported	BMP, JPG, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Faxing	Color faxing
Fax memory	170 pages
Modem speed	14.4 Kbit/s
Fax resolution (black)	203 x 203 DPI
Fax speed dialing (max numbers)	40
Printing colors	Black, Cyan, Magenta, Yellow
Number of print cartridges	4
Envelopes sizes	C5, Com-10, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Coated paper, Recycled paper
Non-ISO print media sizes	2L, Executive (184 x 267mm), Letter (media size), Index card, L
ISO A-series sizes (A0...A9)	A5, A6, A4
Borderless printing media sizes	2L, 10x15, Letter, A4, Index card, L, A6
Maximum ISO A-series paper size	A4
Direct printing	-
Standard interfaces	USB 2.0, Wireless LAN
Package depth	249 mm
Package width	477 mm
Package height	456 mm
Package weight	10100 g
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (off)	0.2 W
Power consumption (ready)	3.5 W
Power consumption (average operating)	19 W
Noise level	50 dB
Bundled software	Brother ControlCenter 2 Brother ControlCenter 4 Nuance Paperport 14 SE Brother MFL-Pro Suite
Total input capacity	100 sheets
Total output capacity	50 sheets
Auto document feeder (ADF) input capacity	20 sheets
Internal memory	128 MB
Storage temperature (T-T)	20 - 33 °C
Operating temperature (T-T)	10 - 35 °C
Operating relative humidity (H-H)	20 - 80 %

Weight and Dimensions

Depth	341 mm
Width	400 mm
Height	172 mm
Weight	8300 g