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Error and Maintenance Messages
As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and shows the appropriate message.
The most common error and maintenance messages are shown in the table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's
FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com.
• (MFC-J895DW)
If the touchscreen displays errors and your Android
™
device supports the NFC feature, touch your
device to the NFC symbol on the control panel to access the Brother Solutions Center and browse the
latest FAQs from your device. (Your mobile telephone provider's message and data rates may apply.)
Make sure the NFC settings of both your Brother machine and your Android
™
device are set to On.
• Related Information references are at the bottom of this page.
MFC-J491DW/MFC-J497DW
Error Message
Cause Action
Absorber NearFull
The ink absorber box is nearly full. The ink absorber box must be replaced
soon. Call Brother Customer Service or a
Brother Authorized Service Center to
have your machine serviced.
• The ink absorber box absorbs the
small amount of ink emitted during
print head cleaning.
B&W Print Only
Replace Ink
One or more of the color ink cartridges
have reached the end of their lives.
You can use the machine in black and
white mode for approximately four weeks
depending on the number of pages you
print.
While this message appears on the LCD,
each operation works in the following way:
• Printing
If the media type is set to Plain Paper
in the Basic tab, and Grayscale is
selected in the Advanced tab of the
printer driver, you can use the machine
as a black and white printer.
• Copying
If the paper type is set to Plain
Paper, you can make copies in black
and white.
• Faxing
If the paper type is set to Plain
Paper, the machine will receive and
print the faxes in black and white.
Replace the ink cartridges.
See Related Information: Replace the Ink
Cartridges.
Although the Cause column lists options
for using the machine after this error
appears, you will not be able to use the
machine until you replace the ink
cartridge(s) under the following
conditions:
• If you unplug the machine or remove
the ink cartridge.
• If you select the Slow Drying Paper
option on the machine or in the printer
driver.
Cannot Detect
You installed a new ink cartridge too
quickly and the machine did not detect it.
Take out the new ink cartridge and
reinstall it slowly and firmly until it locks
into place.
See Related Information: Replace the Ink
Cartridges.
An ink cartridge is not installed correctly.
A used ink cartridge was reinstalled. Remove the used ink cartridge and install
a new one.
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