Brother MFC-J650DW User Manual

Troubleshooting
125
B
Machine feeds multiple pages. Do the following:
(See Loading paper and other print media on page 19.)
 Make sure the paper is loaded correctly in the paper tray.
 Remove all the paper from the tray and fan the stack of paper well, then put it
back in the tray.
 Make sure you do not push the paper in too far.
Make sure the Jam Clear Cover is closed correctly.
 (MFC-J650DW)
Printer jam or paper jam (MFC-J650DW) on page 106
 (MFC-J870DW)
Printer jam or paper jam (MFC-J870DW) on page 112
Make sure the Base Pad in the paper tray is not dirty. (See Advanced User’s
Guide: Cleaning the paper pick-up rollers.)
There is a paper jam. See Printer jam or paper jam (MFC-J650DW) on page 106 or Printer jam or paper
jam (MFC-J870DW) on page 112. Make sure the paper guides are set to the
correct paper size.
Paper jam reoccurs. If there is a repeat paper jam, a small piece of paper may be stuck in the machine.
Make sure paper is not still jammed in the machine by following the steps in each
section below:
 (MFC-J650DW)
Additional paper jam clear operations on page 109
 (MFC-J870DW)
Additional paper jam clear operations on page 116
The paper jams when you use
2-sided copy or 2-sided print.
Use one of the jam prevention settings, 2-sided 1 or 2-sided 2.
For copying
(See Advanced User’s Guide: 2-sided copying.)
For printing
(See Software and Network User’s Guide.)
If paper jams occur often during 2-sided copying or 2-sided printing, the paper
feed rollers may be stained with ink. Clean the paper feed rollers. (See Advanced
User’s Guide: Cleaning the paper feed rollers.)
Paper Handling Difficulties (continued)
Difficulties Suggestions

Brother MFC-J650DW Specifications

General

Duplex printing	Yes
Print technology	Inkjet
Maximum resolution	6000 x 1200 DPI
Duplex printing mode	Auto
Print speed (ISO/IEC 24734) mono	12 ipm
Print speed (ISO/IEC 24734) color	10 ipm
Print speed (black, normal quality, A4/US Letter)	33 ppm
Print speed (color, normal quality, A4/US Letter)	27 ppm
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 1200 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4
Copy speed (black, normal quality, A4)	6 cpm
Scan to	E-mail, File, Image, Memory Card, OCR, USB
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Maximum scan area	216 x 297 mm
Image formats supported	JPG, PCX, PNG, TIF
Maximum scan resolution	19200 x 19200 DPI
Document formats supported	PDF
Optical scanning resolution	1200 x 2400 DPI
Faxing	Color faxing
Fax memory	200 pages
Modem speed	14.4 Kbit/s
Fax transmission speed	7 sec/page
Digital sender	-
Printing colors	Black, Cyan, Magenta, Yellow
Maximum duty cycle	2500 pages per month
Number of print cartridges	4
Paper input type	Sheetfed
Total input capacity	100 sheets
Total output capacity	50 sheets
Maximum input capacity	120 sheets
Auto document feeder (ADF) input capacity	20 sheets
Envelopes sizes	10, C5, DL, Monarch
Paper tray media types	Glossy paper, Plain paper, Transparencies
Paper tray media weight	64 - 220 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
Photo paper sizes (imperial)	4x6, 5x7, 5x8, 3.5x5 \
Multi-purpose tray media types	Envelopes, Glossy paper, Transparencies
Maximum ISO A-series paper size	A4
Paper tray media weight (imperial)	17 - 58 lbs
Auto Document Feeder (ADF) media weight (imperial)	17 - 24 lbs
Display	LCD
Control type	Touch
Product color	Black
Display diagonal	2.7 \
Market positioning	Home & office
Standard interfaces	USB 2.0, Wireless LAN
Ethernet LAN	No
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Security algorithms	128-bit WEP, 64-bit WEP, SSID, WPA-PSK, WPA2-PSK
Online services supported	Dropbox, Evernote, Facebook, Flickr, Google Drive, Picasa, Sky Drive
Mobile printing technologies	Apple AirPrint, Brother iPrint & Scan, Google Cloud Print
Supported network protocols (IPv4)	ARP, RARP, BOOTP, DHCP, APIPA(Auto IP), WINS/NetBIOS name resolution, DNS Resolver, mDNS, LLMNR responder, LPR/LPD, Custom Raw Port/Port9100, FTP Server, SNMPv1/v2c, TFTP server, ICMP, Web Services (Print/Scan)
Sound pressure level (copying)	50 dB
Power consumption (off)	1.1 W
Power consumption (standby)	4 W
Power consumption (average operating)	18 W
Operating relative humidity (H-H)	20 - 80 %
Mac operating systems supported	Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion
Server operating systems supported	Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Enterprise, Windows Vista Enterprise x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64
Sustainability certificates	Blue Angel, ENERGY STAR

Weight and Dimensions

Depth	374 mm
Width	410 mm
Height	180 mm