What to do when
Problem Solution
The display
remains
blank after
you have
turned on
the P-touch
labeling
system.
• Check that the batteries are
correctly installed. See the
Installing Power Supply and
Tape Cassette section.
• The batteries may be weak.
Replace them.
• Check that the AD-24ESA Adapter
is correctly connected.
When the
label is
printed,
there is too
much
margin
(space) on
both sides
of the text.
See the Setting Margins section in
this guide and select [Half],
[Narrow] or [Chain Print] to
have smaller margins for your
labels.
The
P-touch
labeling
system
does not
print, or the
printed
characters
are not
formed
properly.
• Check that the cassette is inserted
correctly.
• If the cassette is empty, replace it.
• Check that the Tape Cassette
Cover is closed correctly.
The setting
has cleared
on its own.
• The batteries may be weak.
Replace them.
• When power is disconnected for
more than three minutes, all text
and formats in the display settings
are cleared.
A blank
horizontal
line
appears
through the
printed
tape.
There may be some dust on the Print
Head. Remove the cassette and use
a dry cotton swab to gently wipe the
Print Head with an up-and-down
motion. See the Installing Power
Supply and Tape Cassette section
for the Print Head location.
Problem Solution
The
P-touch
labeling
system has
“locked up”
(nothing
happens
when a key
is pressed,
even
though the
P-touch
labeling
system is
on.)
For more information, see the
Resetting the P-touch Labeling
System section.
The power
turns off
when you
try to print.
• The batteries may be weak.
Replace them.
• Check that the batteries are
correctly inserted.
• The wrong AC Adapter is used.
We recommend using the
AD-24ESA Adapter.
The tape
does not
feed
correctly or
the tape
gets stuck
inside the
P-touch
labeling
system.
• Check that the end of the tape feeds
under the tape guides. For more
information, see the Installing
Power Supply and Tape Cassette
section.
• The Cutter Lever was pressed while
printing. Do not touch the Cutter
Lever during printing.
To change
language
setting.
For more information, see the
Initial Settings section.
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