If you need some help, call us on 0800 218 2182* or go to bt.com/producthelp 
25
You’ll need to subscribe to 
your network provider’s Caller 
Display service for this feature 
to work. You might have to pay 
a fee. For more information on 
BT Calling Features, call BT free 
on 0800 800 150. 
To make sure the caller’s name 
is displayed, make sure you’ve 
stored the full telephone 
number in your contacts list, 
including the dialling code. 
There are some incoming 
calls where a number is not 
displayed and a network 
message is recorded instead:
Unavailable
 = number  
is unavailable
Withheld
 = number has  
been withheld
International
 = international 
number
Operator
 = call from  
the operator
Payphone
 = call from a 
payphone
Ringback
 = a ringback call
Caller Display and the Calls list
Caller Display 
If you’ve subscribed to a Caller Display service, 
you’ll be able to see your caller’s number on your 
handset display (provided it’s not withheld) before 
you answer a call. If your caller’s name is stored 
in your contacts list and it matches the number 
calling, you’ll see the caller’s name and number on 
the display. If you haven’t subscribed to a Caller 
Display service 
Incoming
 
call
 will be displayed when 
you receive a call.
Calls list 
The Calls list holds up to 50 numbers. The date 
and time of the call is also stored if available. Both 
answered and unanswered calls are stored.
Calls are listed in chronological order with the most 
recently received call at the top of the list. When  
the list is full and a new call is received, the oldest 
entry will be deleted automatically. The Calls list  
can hold numbers up to 24 digits and names up to 
14 characters.