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You’ll need to subscribe to 
your network provider’s Caller 
Display service for this feature 
to work. You might have to pay 
a fee. For more information on 
BT Calling Features, call BT free 
on 0800 800 150. 
To make sure the caller’s name 
is displayed, make sure you’ve 
stored the full telephone 
number in your contacts list, 
including the dialling code. 
You can store more than one 
number for the same caller. 
There are some incoming 
calls where a number is not 
displayed and a network 
message is recorded instead:
Unavailable = number 
is unavailable
Withheld = number has 
been withheld
International = international 
number
Operator = call from the operator
Payphone = call from a 
payphone
Ringback = a ringback call
Caller Display 
If you’ve subscribed to a Caller Display service, 
you’ll be able to see your caller’s number on your 
handset display (provided it’s not withheld) before 
you answer a call. If your caller’s name is stored 
in your contacts list and it matches the number 
calling, you’ll see the caller’s name and where they 
are calling from (i.e. Home, Mobile or Work) on the 
display instead. If you haven’t subscribed to a Caller 
Display service Incoming call will be displayed when 
you receive a call. If you receive a call from  
a number you have stored in your Blocked calls  
list Blocked will be displayed under the name  
or number.
Calls list 
The Calls list holds up to 50 incoming (missed and 
answered) calls and 30 outgoing calls. The date 
and time of the call is also stored. If you haven’t 
subscribed to a Caller Display service, No number will 
be displayed in the Calls list for incoming calls but the 
time and date will still be recorded.
Calls are listed in chronological order with the most 
recently received/made call at the top of the list.
Caller Display and the Calls list