Help
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
82
• There might be a fault on the line. Check your telephone line is working properly.
• You might have deleted the server number in error. See page 73 for instructions
on how to enter the number.
Cannot send text
• Check service centre number is correct including 1470P prefix (this is for BT lines.
If you have another network provider please check the prefix number with them),
see page 73. In order to send and receive text messages you must not withhold
your number. If you normally withhold your number the 1470 prefix presents your
number for you.
Cannot receive text
• You will not be able to receive text messages until you have first sent a message.
The first message sent registers you with the text service.
• More than one text messaging product is plugged into the line. Either remove
the other text (SMS) enabled products or see on page 82 “I want to use more
than one text (SMS) enabled product on my telephone line” for alternative
instructions.
• Check service centre number is correct.
• Ensure you have subscribed to a Caller Display service and that it is active. You
can check this by noting if your phone displays your caller’s number when you
receive an incoming call.
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