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Help

If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp

Can’t access your messages from another phone

• Have you changed the remote access PIN? See page 48-49.

Always keep a note of the new PIN in a safe place.

• Has Remote access been turned off? To turn remote access on, see page 49.

No Caller Display number/name displayed

• Have you subscribed to a Caller Display service from your network provider?

See page 34.

• The caller may have withheld their number.

• Network may not have the callers number information.

• An exact name/number match was not found in your contacts. Check that you’ve

stored the full STD dialling code.

Can’t register a handset to a base

• You can register up to ﬁve handsets to your BT Elements 1K base and you can

exceeded the limits.

• Check that you’ve entered the correct system PIN number (default PIN 0000).

• Check that you’re at least one metre away from other electrical equipment to

avoid interference when registering.

Base unit does not ring, but the lights are on

• Have you connected the telephone line correctly?

• Do Not Disturb may be switched on, see page 24.

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