Problems using your BT Halo
®
?
Follow these steps.
1. Check this guide’s contents to see if there’s anything that can help.
2. View the full user guide online at bt.com/producthelp
3. Call us on 0800 145 6789.
Help and advice about text messages on BT lines
1. BT residential customers – call 151 (BT business customers – call 152).
2. Choose option 2.
3. When prompted by the fault management service, select option 2.
4. Enter your phone number on the handset.
5. Wait to speak to a customer adviser. If you’re with another phone service providers
(i.e. not BT), please contact their customer service team.
General sales enquiries
BT residential lines – call 150 (BT business lines – call 152). If you don’t use a
BT line, call 0800 800 150 (residential) or 0800 800 152 (business).
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