imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide September 2013
Page 31
IX. Product Technical Support Offerings
A. Authorized Service Providers
Service is provided through a Canon Authorized Service Provider or
through a third-party service company managed by CITS. Canon
authorized service providers are expected to service the equipment they
sell. Since these products are also available through a sales-only
distribution channel, the serial number of the product must be registered to
the service provider of record through the ASCR System (refer to the
ASCR (Authorized Servicer Customer Registration) System, (Page 21) in
order to ensure that service is not provided through a third-party service
company.
B. Authorization Policy
To become service authorized and maintain authorization to service the
imagePROGRAF models, each service provider’s location must have at
least one (1) technician who have been certified on the imagePROGRAF
iPF6400S printer.
C. Canon USA e-Support Center Web site
Canon USA’s Systems and Technical Support Division provides high
quality e-Support via the Internet and is only available for Canon USA
Authorized Servicing Dealers or Authorized Service Providers.
Canon USA’s e-Support is designed to give dealer and authorized servicer
technicians access to technical support information via the Worldwide Web.
The following functions and information can be accessed:
• Proactive notification of new releases, patches, Technical Publications,
and other information via e-mail
• Search for Technical Solutions with the Integrated Knowledge
Management System through natural language query
• Read or download Online documentation
• Download patches and their Readme files
• Track and Modify logged Cases
• Review all open Cases.
In order to access e-Support, you must first register for a Support ID. To
register for a Support ID, go Online to the Canon USA Systems and
Technical Support Division’s e-Support Center web site at
www.support.cusa.canon.com. Click on the “Register” button and follow the
instructions for registration. This service is available at no additional charge
to all authorized dealers.
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