imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide September 2013
Page iii
Table of Contents
I. Product Overview ------------------------------------------------------------------------------------------------------- 1
II. Design Features --------------------------------------------------------------------------------------------------------- 2
A. Spectrophotometer Unit SU-21 ------------------------------------------------------------------------------------------ 2
B. Color Calibration Management Console ------------------------------------------------------------------------------ 4
C. Calibration Link --------------------------------------------------------------------------------------------------------------- 5
D. Ink Supply System ---------------------------------------------------------------------------------------------------------- 5
E. Multisensor -------------------------------------------------------------------------------------------------------------------- 5
F. LUCIA EX Ink Set------------------------------------------------------------------------------------------------------------ 6
G. 250GB Hard Disk Drive ---------------------------------------------------------------------------------------------------- 6
H. Gigabit Ethernet -------------------------------------------------------------------------------------------------------------- 6
I. Audible Alerts ----------------------------------------------------------------------------------------------------------------- 6
J. Printhead (PF-05)------------------------------------------------------------------------------------------------------------ 6
K. PosterArtist Lite Features ------------------------------------------------------------------------------------------------- 7
III. Configuration and Box Contents ---------------------------------------------------------------------------------- 8
A. Configuration ------------------------------------------------------------------------------------------------------------------ 8
B. Box Contents------------------------------------------------------------------------------------------------------------------ 9
IV. Dealer Sales/Service Authorization ----------------------------------------------------------------------------- 10
A. Authorization for imagePROGRAF iPF6400S ---------------------------------------------------------------------- 10
B. Authorization for Spectrophotometer Unit SU-21 ----------------------------------------------------------------- 10
V. Educational Training ------------------------------------------------------------------------------------------------- 11
VI. Servicing Notes -------------------------------------------------------------------------------------------------------- 13
A. Enhanced Service Mode Features ------------------------------------------------------------------------------------ 13
B. Print.Inf Log File ------------------------------------------------------------------------------------------------------------- 13
C. imagePROGRAF iPF6400S AC Power and Plug Requirements --------------------------------------------- 14
D. Installation Space Requirements --------------------------------------------------------------------------------------- 14
E. Estimated Installation Times -------------------------------------------------------------------------------------------- 15
F. Installation / Service Support Tools ----------------------------------------------------------------------------------- 16
G. Consumables (Main Unit) ------------------------------------------------------------------------------------------------ 17
H. Field Replacement Parts ------------------------------------------------------------------------------------------------- 18
I. Recommended Spare Parts --------------------------------------------------------------------------------------------- 19
J. Periodically Replaced Parts --------------------------------------------------------------------------------------------- 19
K. Maintenance Kit ------------------------------------------------------------------------------------------------------------- 20
L. End-User Periodic Maintenance --------------------------------------------------------------------------------------- 20
VII. Authorized Servicer Offerings ------------------------------------------------------------------------------------ 21
A. ASCR (Authorized Servicer Customer Registration) System -------------------------------------------------- 21
B. e-Tag Warranty Claim Console ----------------------------------------------------------------------------------------- 24
C. Online Limited Warranty Credit Inquiry ------------------------------------------------------------------------------- 26
VIII. Suggested End-User Customer Service Offerings --------------------------------------------------------- 28
A. End-User Limited Warranty Conditions ------------------------------------------------------------------------------ 28
B. On-Site Service ------------------------------------------------------------------------------------------------------------- 28
C. Post Warranty Support ---------------------------------------------------------------------------------------------------- 29
D. CarePAK Extended Service Plan -------------------------------------------------------------------------------------- 29
E. Dealer or Authorized Service Provider Maintenance Agreement --------------------------------------------- 29
F. Time and Material Service ----------------------------------------------------------------------------------------------- 29
G. imagePROGRAF Web Support (End-User) ------------------------------------------------------------------------- 30
IX. Product Technical Support Offerings -------------------------------------------------------------------------- 31
A. Authorized Service Providers ------------------------------------------------------------------------------------------- 31
B. Authorization Policy -------------------------------------------------------------------------------------------------------- 31
C. Canon USA e-Support Center Web site ----------------------------------------------------------------------------- 31
D. Canon USA ISG Central Web site ------------------------------------------------------------------------------------- 32
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