imagePROGRAF iPF6400S Service Guide
imagePROGRAF iPF6400S Service Guide September 2013
Page 26
C. Online Limited Warranty Credit Inquiry
The Online Warranty Credit Inquiry allows your dealership to check,
download, and print details of e-Tag credits.
To acquire access to the Online Warranty Credit Feature, please contact
your dealership’s ISG Central Dealer Administrator or your Canon Regional
office for assistance.
To view your Online warranty credits, log onto the ISG Central web site at
http://www.isgcentral.cusa.canon.com.
Go to the Canon Network Access (CNA) site to view e-Tag warranty credit
information.
After authorization, parts and labor credits are posted the following
business day.
To check the status of e-Tag Claims already submitted, go to the table in
Figure 8 - eSupport: e-Tag Warranty Claim Console. This table allows you
to check the status of your claims. To view the details of the e-Tag claim
form, simply double-click any record.
IMPORTANT: e-Tag claims are connected to the e-support ID number of
the individual who entered the claim data. Therefore, it is recommended
that one individual enter and manage e-Tag warranty claims from your
dealership.
Figure 9 - ISG Central Homepage
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