15
SECTION 7: TROUBLESHOOTING
PROBLEM CORRECTIVE ACTION
Laser has no response, fan is off.
Check that the power cord is securely plugged into back of the laser unit. See
page 4.
Check that the power switch on the back panel is turned to the on (I) position.
Make sure the key is inserted into the switch, and the key is turned on. See page
4 and 5.
Laser has no response, but fan is on.
Check that the laser stop switch is in the down position. If not, depress the button.
See page 6.
Check the ber cartridge and verify that it is properly engaged. See pages 7,
9, 11-12.
Laser has power but no LED display.
•
Check to make sure that the ber cartridge is securely engaged.
See page 11-12.
• Laser stop switch engaged.
• Remote interlock engaged.
Laser has power but no output.
Call (877) 236-4408 to obtain a Return Materials Authorization (RMA).
Measured power output on a power meter is
different from the LED display.
Make sure the power meter is calibrated for use with 810 nm wavelength devices.
See page 12.
Fiber does not move from the cartridge.
Make sure the ber cartridge is seated properly, and not out of ber. See page
7, 9, 11-12.
An “Er” message appears with system
alert beep.
Er 01 - System needs service
Er 02 - System needs service
Er 04 - System needs service
Er 06 - System needs service
To attempt to clear an error message turn the laser system off and wait for 5
minutes. Turn laser back on. If beep stops, the unit was able to make operational
adjustments and the laser should perform its function. If the beep continues, the
laser must be sent in for adjustment. Make note of error code. (6.1 Repairs &
Returns to CAO Group, Inc.) See page 15.
Audible beep on Laser will not stop when
foot pedal is depressed.
Turn laser off for 5 minutes. Turn laser back on. If beep stops, the unit was able to
make operational adjustments and the laser should perform its function. If the
beep continues, the laser must be sent in for adjustment. (6.1 Repairs & Returns
to CAO Group, Inc.) See page 15.
Wireless foot pedal does not activate laser.
Replace 9 Volt battery. If the pedal still fails to activate the laser with new battery,
refer to section 2.2.3 for Wireless Foot Pedal Installation. Make sure there is no metal
tables, chairs or surfaces between the pedal and the laser. Try repositioning the
pedal to a different location or rotating it slightly on the oor.
SECTION 6: SERVICING
6.0 LIMITED WARRANTY
The Precise® LTM Diode Laser is warranted against defective materials and workmanship for a period of two (2) years from the date
of purchase; six (6) months for the ber (excluding consumption) and cartridge. Warranted equipment will be repaired or replaced,
at CAO’s discretion, if returned prepaid to our factory. This warranty does not cover damage to the Precise LTM Diode Laser unit or
components caused by accident, misuse or being tampered with. This warranty does not include labor, postage or delivery charges.
This warranty does not apply to the external nish of the console, handpiece, ber, power cord, foot pedal. CAO Group, Inc. reserves
the right to make changes in design or to modify such previously manufactured products.
6.1 REPAIRS & RETURNS
Should the laser fail to operate correctly and your local dealer representative is unable to assist you, please call CAO Group, Inc.
Customer Service at (877) 236-4408 to obtain a Return Materials Authorization (RMA) number for shipping purposes. Please insure that
the RMA number is clearly marked on the box used to return the laser. Please clearly state the reasons for return. Send returns to: CAO
GROUP, INC. 4628 West Skyhawk Drive, West Jordan, UT 84084-4401 U.S.A
CAUTION! Do not attempt to remove the cover from the laser chassis for the purpose of repairing the laser. Serious Injury from an
electrical shock or laser radiation could occur. Removing the cover on the laser chassis will void the warranty.
CAUTION! Use of controls or adjustments or performance of procedures other than those specied herein may result in hazardous
laser radiation exposure.
CAUTION! Do not attempt to remove the ber cartridge and break the tamper sticker. Doing so will invalidate the limited warranty.
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