Alarm troubleshooting
User Guide
User Guide
5-5
20011 GPS
synchronization lost
There is an issue with the GPS. Ensure open view of the sky.
Reboot/power cycle the unit.
If the issue persists, replace
the unit.
20012 Cell synchronization
failure
There is an issue with the GPS. Ensure open view of the sky.
LTE service may degrade if
the unit operates for long
period of time without
synchronization.
20013 SCTP Failure The device cannot communicate with
Verizon's Network.
The device will reboot
automatically and try
establishing the connection
again.
If the problem persists,
please contact Verizon
Wireless Customer Service.
20014 Ethernet error There is an issue with the Ethernet
connection.
Power cycle the device to
clear the issue.
If symptom persists, the unit
will need to be replaced.
20015 CPU Temperature
Unacceptable
The device is over-heating. Please locate the unit in an
area with an ambient
temperature between
Operational Temperature
range -10°C to 65°C (14°F
to 149°F).
20016 PA Temperature
Unacceptable
The device is over-heating. Please locate the unit in an
area with an ambient
temperature between
Operational Temperature
range -10°C to 65°C (14°F
to 149°F).
Table 5-2. Alarm troubleshooting (continued)
Unique
Alarm ID
(Code)
Alarm Description Recommendation
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