Alarm troubleshooting
Network Extender 3
User Guide
5-6
20017 HTTP failed access The device cannot communicate with
Verizon's Network.
Please check the LAN/
Firewall settings,
connectivity status and
available bandwidth.
If the problem persists,
please contact Verizon
Wireless Customer Service.
20018 OAM errors Parameters not set properly. Verify that all parameters are
set per guideline.
20019 RAM memory full The RAM memory is full. Power cycle the unit to clear
the fault.
20020 Threshold Crossed:
RLF
Radio Link Failure. Caused by high interference
of weak signal.
20021 Threshold Crossed:
Low SINR
Low SINR. Check the radio
environment.
Please refer to the 4G LTE
Network Extender
Placement as described in
Chapter 6.
20022 PA Biasing Failure PA Biasing Failure. Power cycle the device to
clear the issue.
If symptom persists, the unit
will need to be replaced.
20023 PCI Collision A neighboring Cell is operating on the
same PCI/Frequency.
The unit will be assigned a
different PCI by the
Verizon's management
system.
No action needed.
20024 PCI Confusion Two or more neighboring Cells are
operating on the same PCI/Frequency.
The device is still functioning
correctly, the Network
Element management
system shall resolve this
alarm.
Table 5-2. Alarm troubleshooting (continued)
Unique
Alarm ID
(Code)
Alarm Description Recommendation
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