9. Defective Situations Fixing
9.1 Return defective T2S interface
A T2S totally dark (indication area) or that cannot interface with your laptop are evidence of failure. Proceed as per section 9.1.1,
page 82
9.1.1 Return defective unit
A repair request should follow the regular logistics chain:
End-user => Distributor => CE+T Power.
Before returning a defective product, a RMA number must be requested through the http://my.cet-power.com extranet.
Repair registering guidelines may be requested by email at repair@cet-power.com.
The RMA number should be mentioned on all shipping documents related to the repair.
Be aware that products shipped back to CE+T Power without being registered first will not be treated with high priority!
Information on failure occurrence as well as module status given through Menu 2-1 shall be attached to defective unit
return package or recorded in RMA.
82 – Monitoring – User manual – v1.2
Defective Situations Fixing
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