CircuPool SJ20A - Troubleshooting

21
SCENARIO:
POSSIBLE CAUSE:
SUGGESTED ACTION:
Low or no chlorine
residual in pool
Insufficient Chlorine Output Level
Increase Output Level. This is often required
seasonally with increasing temperatures.
(Also cloudy water, green pool)
Insufficient run time
Increase run time to at least 1 hour per 10°
ambient temp. Ensure 1.5-2x filter turnover.
Heavy pool use, inclement weather,
organic matter
Activate Super CL mode or chemically shock
pool.
Water chemistry issues, such as:
Low Chlorine Stabilizer
Low salt in pool
Phosphates in pool
Nitrates in pool
Contact pool professional, ensure all chemicals
on page 8 are within range.
Cell is dirty, clogged, or has excessive
scaling or mineral build-up
Remove Cell from plumbing, inspect and clean
(see page 12).
Flow switch not triggered, or excessive
bubbles / air in cell
Inspect Flow Switch, verify sufficient water flow
Inactive unit, power is off
Turn on system, or see “No Power”
Low or no Chlorine residual in
pool after recent installation
Water chemistry was not balanced prior
to system installation and a high chlorine
demand persists
Contact pool professional, ensure all chemicals
on page 8 are within range, chemically shock
pool if necessary. Run system at maximum
output.
System hasn’t been running
Double check all connections, verify system runs
in sync with circulation pump.
System is connected to insufficient voltage
and is not operational
Have a professional test power source and
ensure correct connection.
No Power
System is turned off
Turn system on, verify circulation pump is active
Problem with input power,
voltage, or configuration of system wiring
Have a professional test input power & ensure
correct wiring configuration & connections.
Fuse Reset has tripped
Press reset button on underside of controller.
Other malfunction in unit
Contact customer support
Salt LED is red and/or
Salinity is out of range
Manually verify salinity (see pages 6-7).
Cell LED is red
It is time to clean the Electrolytic Cell.
The Cell must be cleaned to remove mineral
scaling (see page 12 for instructions).
Cell is dirty or clogged with debris.
Inspect and clean Cell if necessary.
Loose Cell connection
Remove, check, and firmly reseat cord plug.
Cell efficiency has been greatly reduced
Inadequate water flow or a pocket is occurring
in the Cell, or Cell is damaged/worn and must be
replaced.
TROUBLESHOOTING
For more information or troubleshooting, visit www. circupool.com/help