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Your AT&T 3G MicroCell™ was designed to provide continuous service without intervention on your part. Occasionally, hardware
issues and Internet service interruptions can occur that disrupt the operation of the 3G MicroCell. We have provided the
following remedial troubleshooting steps so you can find the source of the problem and eliminate it, if possible.
Hardware Problems
Status
Indicator
If… Then…
Power
The ‘Power’ status indicator is red. A hardware fault on the 3G MicroCell has occurred.
• If the ‘Power’ status remains red, your device may need replacement.
Return the device to place of purchase.
Ethernet
The ‘Ethernet’ status indicator is off. There is no physical connection to the 3G MicroCell Ethernet port.
• Confirm that your configuration is correct and that all cables are
firmly attached.
The ‘Ethernet’ status indicator is
flashing.
Cables are connected but no Internet access.
• Steady flashing for less than 3 minutes is normal.
• If flashing continues for more than 3 minutes, this indicates that
there could be an error in your cable configuration. Confirm
configuration and recycle power (Off/On) on all devices according
to the sequence specified for your configuration option.
See Step 2: Configuration and Powering Up on page 8.
Computer
The ‘Computer’ status indicator is off. • Normal for those with Option A configuration (no Ethernet
connection to the ‘Computer’ port on the 3G MicroCell).
• For those with Option B or C configurations (a computer or router
is connected by Ethernet cable to the ‘Computer’ port) check that
cables are firmly connected.
The ‘Computer’ status indicator is
flashing green.
Your computer is passing data – this is normal during data transfer.
GPS
The ‘GPS’ status indicator is off. The 3G MicroCell does not have GPS lock.
• It is normal for the status indicator to be off initially when you first
power up.
• Try recycling power (Off/On) on the 3G MicroCell. If the condition
does not clear, contact AT&T Customer Support at
1.800.331.0500
for assistance.
The ‘GPS’ status indicator is still
flashing green after 60 minutes.
The 3G MicroCell cannot acquire a GPS lock.
• If you were never able to get a GPS lock (solid green status) – refer
to FAQ 1.3 on page 16.
• If at any time after you have activated the unit, you notice that the
GPS status indicator is flashing green for 60 minutes or more – refer
to FAQ 1.3 on page 16.
• Recycle power (Off/On) on all devices according to the sequence
specified for your configuration option. See Step 2: Configuration
and Powering Up on page 8.
Troubleshooting
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