Office of Enterprise Technology Page 11 IP Phone 7940/60 User Manual
CCM 4.1 April 13, 2009
Using Call Pickup
You can answer an incoming call to your extension that is ringing on an
extension other than your own by using the call pickup feature.
You will be able to pick up a call from within your own group (a “group” is
any consolidation of IP Phone extensions, as defined by your telecomm
administrator. For example, your group might contain coworkers from
neighboring cubes or your business unit).
How to pick up a call from within your group:
1. As the phone rings at another extension within your call group, press the
line button.
2. Press the more softkey and then the PickUp softkey.
3. Answer the call by picking up the handset.
How to pick up a call from outside your group:
1. As the phone rings at another extension, press the line button.
2. Press the more softkey and then press the GpickUp softkey.
3. Dial the pickup group number. Obtain this from your telecomm
administrator.
Forwarding All Calls
You can set up call forwarding to forward all your incoming calls on line one
to another phone number or voice mail.
Note This feature only applies to the first line on your phone. An ACD (Agent)
line should never be set up for forwarding.
1. Press the CfwdAll softkey. You will hear two beeps.
2. Dial the number to which you want to forward all of your calls. Make
sure to enter in this number exactly how you would do so if you were
placing a call from your office phone.
Note The phone number that your calls have been forwarded to will appear on
the bottom of your LCD screen.
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