Why Can't I See All Active Calls on My Phone?
Question
Why can't I see all the active calls on my phone?
Answer
When there are more calls than available session buttons on the phone, you can scroll to see them. Calls are
sorted from oldest to newest, with the oldest call at the top of the list.
How Do I Redirect an Incoming Call?
Question
How do I redirect an incoming call when I am on a call?
Answer
To redirect an incoming (ringing) call while on another call, highlight the incoming call, and then press
Decline. Otherwise press Decline to redirect the current, active call.
How Do I Silence a Ringing Call If I'm On a Call?
Question
How do I silence a ringing call, if I'm on a call?
Answer
You can silence the incoming (ringing) call. Press Volume down once, and then let the incoming call go to
the target number (voice mail or predetermined number set up the system administrator).
How Do I Resume a Call That is On Hold?
Question
How do I resume a call that is on hold?
Answer
To resume a call on hold, you can use any of the following methods:
•
Press the pulsing green session button.
•
Press the call session on the phone display.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications
Manager 11.0
140
Frequently Asked Questions
Why Can't I See All Active Calls on My Phone?
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