Possible Cause
It has not been set up by your system administrator or your system administrator may have set up your phone
so that the primary line button performs the All Calls function.
Solution
Contact your system administrator to enable the All Calls feature for you or check with your administrator
about the primary line button functionality.
Missing Mobile and Remote Access through Expressway
Sign-in Window
Issue
The Mobile and Remote Access through Expressway sign-in window did not appear on my phone.
Possible Cause
The DHCP setting is enabled on your network router.
Solution
Check your network router settings and, if necessary, disable the DHCP setting and configure the static IP on
the phone directly. Contact your administrator for assistance.
Cannot Sign In to Personal Directory
Problem
You are unable to sign in to your personal directory.
Possible Cause
•
You are using your password to sign in, not your personal identification number (PIN).
•
Your PIN needs to be reset.
Solution
•
Use your PIN, not your password.
•
Contact your system administrator.
Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, and 8865 User Guide for Cisco Unified Communications
Manager 11.0
150
Troubleshooting
Missing Mobile and Remote Access through Expressway Sign-in Window
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