Cisco 9971 - Troubleshooting; Device Information

Cisco Unified IP Phone 9971 Wireless LAN Deployment Guide
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To install the firmware on Cisco Unified Communications Manager Express, extract the contents of the TAR file and upload
into the router’s flash. Each file will need to be enabled for TFTP download. Configure the phone load and reset the phones to
upgrade the firmware.
Example:
tftp-server flash:sip9971.9-4-1SR1-2.loads
tftp-server flash:kern9971.9-4-1SR1-2.sebn
tftp-server flash:sboot9971.031610R1-9-4-1SR1-2.sebn
tftp-server flash:skern9971.022809R2-9-4-1SR1-2.sebn
tftp-server flash:dkern9971.100609R2-9-4-1SR1-2.sebn
tftp-server flash:rootfs9971.9-4-1SR1-2.sebn
!
telephony-service
load 9971 sip9971.9-4-1SR1-2.loads
Troubleshooting
Device Information
The Cisco Unified IP Phone 9971 provides device information, where network status, MAC address and version information is
displayed.
Browse to the web interface (http://x.x.x.x) of the Cisco Unified IP Phone 9971 select Device Information to view this
information.