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2 Secure Acceptance of the TOE
In order to ensure the correct TOE is received, the TOE should be examined to ensure that that is
has not been tampered with during delivery.
Verify that the TOE software and hardware were not tampered with during delivery by
performing the following actions:
Step 1 Before unpacking the TOE, inspect the physical packaging the equipment was delivered
in. Verify that the external cardboard packing is printed with the Cisco Systems logo and motifs.
If it is not, contact the supplier of the equipment (Cisco Systems or an authorized Cisco
distributor/partner).
Step 2 Verify that the packaging has not obviously been opened and resealed by examining the
tape that seals the package. If the package appears to have been resealed, contact the supplier of
the equipment (Cisco Systems or an authorized Cisco distributor/partner).
Step 3 Verify that the box has a white tamper-resistant, tamper-evident Cisco Systems bar coded
label applied to the external cardboard box. If it does not, contact the supplier of the equipment
(Cisco Systems or an authorized Cisco distributor/partner). This label will include the Cisco
product number, serial number, and other information regarding the contents of the box.
Step 4 Note the serial number of the TOE on the shipping documentation. The serial number
displayed on the white label affixed to the outer box will be that of the device. Verify the serial
number on the shipping documentation matches the serial number on the separately mailed
invoice for the equipment. If it does not, contact the supplier of the equipment (Cisco Systems or
an authorized Cisco distributor/partner).
Step 5 Verify that the box was indeed shipped from the expected supplier of the equipment
(Cisco Systems or an authorized Cisco distributor/partner). This can be done by verifying with
the supplier that they shipped the box with the courier company that delivered the box and that
the consignment note number for the shipment matches that used on the delivery. Also verify
that the serial numbers of the items shipped match the serial numbers of the items delivered. This
verification should be performed by some mechanism that was not involved in the actual
equipment delivery, for example, phone/FAX or other online tracking service.
Step 6 Once the TOE is unpacked, inspect the unit. Verify that the serial number displayed on
the unit itself matches the serial number on the shipping documentation and the invoice. If it
does not, contact the supplier of the equipment (Cisco Systems or an authorized Cisco
distributor/partner). Also verify that the unit has the following external identification as
described in Table 5 below.
Table 5: TOE External Identification
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