Cisco Catalyst 2960-X Hardware Installation Guide

Interface Settings
Verify that the interface is not disabled or powered off. If an interface is manually shut down on either side
of the link, it does not come up until you reenable the interface. Use the show interfaces privileged EXEC
command to see if the interface is error-disabled, disabled, or shutdown on either side of the connection. If
needed, reenable the interface.
Ping End Device
Ping from the directly connected switch first, and then work your way back port by port, interface by interface,
trunk by trunk, until you find the source of the connectivity issue. Make sure that each switch can identify
the end device MAC address in its Content-Addressable Memory (CAM) table.
Spanning Tree Loops
STP loops can cause serious performance issues that look like port or interface problems.
A unidirectional link can cause loops. It occurs when the traffic sent by the switch is received by its neighbor,
but the traffic from the neighbor is not received by the switch. A broken fiber-optic cable, other cabling
problems, or a port issue could cause this one-way communication.
You can enable UniDirectional Link Detection (UDLD) on the switch to help identify unidirectional link
problems.
Switch Performance
Speed, Duplex, and Autonegotiation
If the port statistics show a large amount of alignment errors, frame check sequence (FCS), or late-collisions
errors, this might mean a speed or duplex mismatch.
A common issue with speed and duplex occurs when duplex and speed settings are mismatched between two
switches, between a switch and a router, or between the switch and a workstation or server. Mismatches can
happen when manually setting the speed and duplex or from autonegotiation issues between the two devices.
To maximize switch performance and to ensure a link, follow one of these guidelines when changing the
duplex or the speed settings.
•
Let both ports autonegotiate both speed and duplex.
•
Manually set the speed and duplex parameters for the interfaces on both ends of the connection.
•
If a remote device does not autonegotiate, use the same duplex settings on the two ports. The speed
parameter adjusts itself even if the connected port does not autonegotiate.
Autonegotiation and Network Interface Cards
Problems sometimes occur between the switch and third-party network interface cards (NICs). By default,
the switch ports and interfaces autonegotiate. Laptops or other devices are commonly set to autonegotiate,
yet sometimes autonegotiation issues occur.
Catalyst 2960-X and 2960-XR Switch Hardware Installation Guide
64 OL-28309-02
Troubleshooting
Switch Performance

Cisco Catalyst 2960-X Specifications

General

Console port	RJ-45
USB 2.0 ports quantity	2
SFP module slots quantity	4
Installed SFP modules quantity	-
Gigabit Ethernet (copper) ports quantity	48
Basic switching RJ-45 Ethernet ports type	Gigabit Ethernet (10/100/1000)
Power source	AC
Input current	5 A
AC input voltage	100 - 240 V
Power consumption (typical)	60.9 W
Number of power supply units	1
Redundant power supply (RPS) support	Yes
Operating altitude	0 - 3000 m
Non-operating altitude	0 - 4000 m
Storage temperature (T-T)	-25 - 70 °C
Operating temperature (T-T)	-5 - 40 °C
Operating relative humidity (H-H)	10 - 95 %
Switching protocols	UDP, TCP, RADIUS/TACACS+
Number of VLANs	1023
Networking standards	IEEE 802.1ab, IEEE 802.1D, IEEE 802.1p, IEEE 802.1Q, IEEE 802.1s, IEEE 802.1w, IEEE 802.1x, IEEE 802.3, IEEE 802.3ab, IEEE 802.3ad, IEEE 802.3ae, IEEE 802.3af, IEEE 802.3ah, IEEE 802.3at, IEEE 802.3az, IEEE 802.3u, IEEE 802.3x, IEEE 802.3z
Throughput	107.1 Mpps
Jumbo frames	9216
Number of queues	8
MAC address table	16000 entries
Number of static routes	1000
DHCP features	DHCP server
Authentication	MAC-based authentication, Port-based authentication
Security algorithms	802.1x RADIUS, SNMP, SSH
Access Control List (ACL) rules	3
Switch type	Managed
Switch layer	L2/L3
Safety	UL 60950-1, CAN/CSA-C22.2 No. 60950-1, EN 60950-1, IEC 60950-1, AS/NZS 60950-1
Form factor	1U
Product color	Black
Total Power over Ethernet (PoE) budget	370 W
Power over Ethernet (PoE) ports quantity	24
Power over Ethernet plus (PoE+) ports quantity	12
Memory type	DRAM
Noise level	39 dB
Flash memory	128 MB
Internal memory	512 MB
Processor frequency	600 MHz
Mean time between failures (MTBF)	276870 h

Weight and Dimensions

Depth	368 mm
Width	445 mm
Height	45 mm
Weight	5800 g