Cisco Catalyst 6807-XL - Contacting Cisco Customer Service; Finding Serial Numbers

Related Topics
Fan Tray, on page 4
Air Flow, on page 15
Fan Tray LED, on page 8
Contacting Cisco Customer Service
If you are unable to solve a startup problem after using the troubleshooting suggestions in this chapter, contact
a Cisco customer service representative for assistance and additional instructions. Before you call, have the
following information ready to help your service provider assist you as quickly as possible:
•
Date on which you received the switch
•
Chassis serial number
•
Type of software and release number
•
Maintenance agreement or warranty information
•
Brief description of the problem
•
Brief explanation of the steps you have already taken to isolate and resolve the problem
Finding Serial Numbers
If you contact Cisco Technical Assistance, you should know the serial number of the part you are having a
problem with. You can also use the show version privileged EXEC command to see the serial number.
Table 36: Serial Number Illustrations
Serial Number IllustrationItem
Figure 49: Chassis Serial Number Location, on page 107Chassis
Figure 50: Fan Tray Serial Number Location, on page 107Fan Tray
Figure 51: Power Supply Module Serial Number Location, on page 107Power Supply Module
Figure 52: Power Supply Converter Serial Number Location, on page 108Power Supply Converter
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Troubleshooting
Contacting Cisco Customer Service