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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-23091-01
Chapter 5 Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Privacy Prevents users who share a line from adding
themselves to a call and from viewing information
on their phone screens about the call of the other
user.
For more information see:
• Cisco Unified Communications Manager
Administration Guide,
Cisco Unified IP
Phone Configuration.
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• Cisco Unified Communications Manager
Features and Services Guide
Barge and
Privacy.
Programmable line
keys (PLK)
The administrator can assign features to line
buttons. Softkeys normally control these features;
for example, New Call, Call Back, End Call, and
Forward All. When the administrator configures
these features on the line buttons, they always
remain visible, so users can have a hard feature key
(for example, a hard New Call key).
For more information, see:
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• Cisco Unified Communications Manager
Administration Guide,
Phone Button
Template Configuration.
• Cisco Unified Communications Manager
Administration Guide,
Modifying Phone
Button Templates.
Protected calling Provides a secure (encrypted) connection between
two phones. A security tone plays at the beginning
of the call to indicate that both phones are
protected. Some features, such as conference
calling, shared lines, Extension Mobility, and Join
Across Lines are not available when protected
calling is configured. Protected calls are not
authenticated.
For more information about security, see
Overview of Supported Security Features,
page 1-13.
For additional information, see Cisco Unified
Communications Manager Security Guide.
Quality Reporting Tool
(QRT)
Allows users to use the QRT softkey on a phone to
submit information about problem phone calls.
QRT can be configured for either of two user
modes, depending upon the amount of user
interaction desired with QRT.
For more information see:
• Cisco Unified Communications Manager
System Guide,
Cisco Unified IP Phones.
• Cisco Unified Communications Manager
Features and Services Guide,
Quality
Report Tool.
Redial Allows users to call the most recently dialed phone
number by pressing a button.
Requires no configuration.
Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued)
Feature Description Configuration Reference
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