Cisco Unified Communications Technical Training
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The following lab guide offers step-by-step instructions on how to configure the Unified
Communications 500 System (UC500) using a base topology.
The different tasks are collaborative and assume that several PODs have been set up simultaneously.
However, some exercises can still be completed individually.
Each lab section follows a logical sequence, but is independent from the others, with the exception of
Lab 1 (Plug and Play), which is a prerequisite for the successful completion of the subsequent exercises.
Here is a short description of each lab:
Lab 1 – Plug and Play: Learn how the UC500 implements automatic phone registration and
configuration.
Lab 2 – PBX Mode: Learn how to implement PBX mode and what features are available for it.
Lab 3 – Auto Attendant: Learn how the Cisco Unity Express (CUE) Automatic Attendant is
configured.
Lab 4 – Advance Features: Learn how to configure Conferencing, Intercom, Hunt Groups, etc.
Lab 5 – VoiceView Express and IMAP: Learn how to integrate the UC500 with an email client using
IMAP and how to configure VoiceView Express, for checking voicemail using the IP Phone menus.
Lab 6 – Basic Automatic Call Distribution: Learn how to implement Call Center features using B-
ACD Scripts.
Lab 7A – Security: Firewall configuration for UC500
Lab 7B – Wireless Mobile Voice: Deploying the 792X Wi-Fi IP Phone
Lab 7C – Wireless Voice: Deploying the SPA525 IP Phone in wireless mode and adding AP521
Access Point.
Labs 8A and 8B cover Multisite Data using IPsec and multisite voice (no IPsec)
Appendixes A, B, C, D, E and F cover miscellaneous voice and data features, as well as system
operation. Lab Topology.
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