LAB5: Verifying VoiceViewExpress & IMAP
Cisco Unified Communications Technical Training
Page 38 of 171
Verify steps:
STEP 1. Call in using SIP trunk to the 4085xx1200 number (where xx is the 2-digit POD #). Make
sure that the call is answered by the Auto Attendant
STEP 2. You should be able to hear the “Opening_Greetings” that you recorded earlier.
STEP 3. Browse through the different options of the Auto Attendant and make sure all menu options
are working as expected.
a. Make sure you can reach operator by dialing 0
b. Make sure you can reach the appropriate submenu by dialing option 1 or 2
c. See if you can dial an extension at any time and that you can access the dial-by-name
directory
d. Pressing 9 should transfer you to the voicemail
e. Also make sure that you can hear the other greeting options (8 and *)
STEP 4. Make sure that you get the correct greetings from the Sub-menus, get transferred to the
appropriate hunt-group, and are able to fallback to the main menu using the * key
STEP 5. See if an authorized user is able to access the Greeting Management System. You should be
able to change a greeting – callback into the system to ensure that the new greetings have
taken effect.
To Next Page
Loading...
General