LAB5: Verifying VoiceViewExpress & IMAP
Cisco Unified Communications Technical Training
Page 56 of 171
Systems feature – Incoming call handling
CCA can configure the desired call flow for incoming calls. Using this feature, incoming calls can be
directed to a hunt-group, shared line, auto attendant, or any other desired destination.
1. Launch the “Voice” configuration page on CCA and go to the “DialPlan” tab
2. Under the “Incoming Call Handling” section, select “Custom” for FXO Trunks Destination and then
click on “Configure” button.
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