LAB6: Basic ACD
Cisco Unified Communications Technical Training
Page 69 of 171
Basic ACD Configuration Steps and Sample Script:
The following configuration will create a B-ACD solution that supports two queues (750 and 755)
with two agents (201 and 202) in each queue. The pilot number for entry into the ACD is 700.
Dial-peer 7500 has been added so that phones on the internal network can access the ACD when
necessary. When using FXO trunks to the PSTN, “connection plar opx” can be used to
automatically redirect inbound calls to the B-ACD pilot as shown below.
application
service uc500aa flash:app-b-acd-aa-2.1.2.2.tcl
paramspace english location flash:
paramspace english index 1
paramspace english language en
param service-name queue
param handoff-string uc500aa
param aa-pilot 700
param welcome-prompt en_bacd_welcome.au
param number-of-hunt-grps 2
param dial-by-extension-option 4
param max-extension-length 3
param second-greeting-time 30
param call-retry-timer 15
param max-time-call-retry 600
param max-time-vm-retry 2
param voice-mail 400
param menu-timeout 6
service queue flash:app-b-acd-2.1.2.2.tcl
param number-of-hunt-grps 2
param aa-hunt1 750
param aa-hunt2 755
param queue-len 5
param queue-manager-debugs 1
dial-peer voice 7500 voip
service uc500aa
destination-pattern 700
session target ipv4:10.1.1.1
incoming called-number 700
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
ephone-hunt 1 sequential
pilot 750
list 202, 201
timeout 10, 5
statistics collect
To Next Page
Loading...
General