LAB6: Basic ACD
Cisco Unified Communications Technical Training
Page 70 of 171
ephone-hunt 2 longest-idle
pilot 755
list 201, 202
timeout 10, 20
statistics collect
In order to directly connect inbound callers from POTS trunk lines to the B-ACD script, we’ll need to
complete the following configuration on the FXO ports:
voice-port 0/1/1
connection plar opx 700
In order to direct a DID from a PRI to the B-ACD pilot (x700 above), we could potentially require a
translation pattern. For example, let’s assume that we want all calls coming into 6105551212 (DID
portion is 1212) to be directed to the B-ACD. We would implement the following additional
configurations:
1. Add a dial peer that will match the inbound DID 1212:
dial-peer voice 7600 pots
translation-profile incoming BACD
incoming called-number 1212
direct-inward-dial
2. Add a voice translation rule to map the DID to B-ACD:
voice translation-rule 1
rule 1 /1212/ /700/
3. Add the translation profile map that connects the inbound dial-peer to the DID
translation rule:
voice translation-profile BACD
translate called 1
Relevant troubleshooting commands:
1. Please a number of calls into the B-ACD and issue the following command while the calls are
in process
show call application sessions
2. Place a number of calls into the B-ACD to generate some history. Then place a number of
calls into the B-ACD while simultaneously issuing the following command:
show ephone-hunt 1 stat
show ephone-hunt 2 stat
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