Citizen CL-S6621 - Page 56

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Appendixes
Installing the Media (p.23)
Setting method (p.28)
Menu Setting Table (p.38)
Cleaning (p.54)
Setting the Ribbon (p.28)
Media Thickness Adjustment
(p.50)
Media Width Adjustment (p.51)
Installing the Media (p.23)
Setting method (p.28)
Cleaning (p.54)
LED Functions (p.21)
Menu Setting Table (p.38)
Troubleshooting
Indication Check Corrective action
The printer is
not printing
neatly.
1) Are the media and the
ribbon correctly set?
1) Correctly set the media and
the ribbon.
2) Is the printing density
too high or too low?
2) Set the appropriate printing
density using the menu or
control software.
3) Is the platen dirty?
Is it deformed?
3) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
4) Is the thermal
printhead dirty?
Is a label stuck to the
head.
4) If it is dirty, remove the dirt
with the attached head cleaner.
If a label is stuck to the head,
remove it.
Note: Do not use a metal object to
remove a label stuck to the inside
of the printer. (This may damage
the thermal printhead.) If adhesive
label material is stuck to the print
head, remove it with a soft cloth
soaked in ethyl alcohol.
5) Is the recommended
ribbon or a ribbon of
the same type used?
5) Use the recommended ribbon
or a ribbon of the same type.
6) Is the thermal
printhead in the
correct position for the
media that is used?
6) Adjust the oset of the thermal
printhead with the media
thickness adjustment dial.
7) Is the printer’s head
pressure balance
correct for the width of
the media that is used?
7) Adjust the thermal printhead
pressure with the media width
adjustment dial.
The printing
position
changes.
1) Are the media and the
ribbon correctly set?
1) Correctly set the media and
the ribbon.
2) Is the platen dirty?
Is it deformed?
2) If it is dirty, clean it with ethyl
alcohol. If it is deformed,
replace it.
Note: Consult with the dealer that
supplied the printer concerning
the replacement.
3) Are the data contents
and the command
signals from the host
appropriate?
3) If an error message is
displayed, check the content
of the software and the
communication status set by
the host computer.
4) Are the menu values
set appropriately?
4) Set the correct menu values
using the operating panel or
the host computer.