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Citizen CT-S4500 - User Manual

Citizen CT-S4500
83 pages
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LINE THERMAL PRINTER
MODEL CT-S4500
User’s Manual

Questions and Answers

  • P
    philip78Aug 17, 2025
    What does 'Paper near-end' mean on my Citizen CT-S4500 Printer?
    • D
      doylekarlaAug 17, 2025
      When your Citizen Printer indicates 'Paper near-end', it has detected two stages: paper near-end and paper end. Prepare to replace the paper.
  • J
    James HortonAug 20, 2025
    What to do if Citizen CT-S4500 paper jams?
    • M
      Michelle LambAug 20, 2025
      If paper gets stuck inside the Citizen printer, it might curl around the platen, causing an error. To fix this, open the paper cover and gently remove the paper.
  • S
    Sarah RamseyAug 23, 2025
    Why does my Citizen Printer say 'Print Head Hot'?
    • E
      Elizabeth RayAug 23, 2025
      Dense or continuous printing, especially with heavy black ink in a hot environment, can cause the Citizen printer's print head to overheat. When this happens, the printer will stop printing and the status LED will flash red until the print head cools down.
  • W
    woodbrianAug 26, 2025
    How to fix a Citizen CT-S4500 Printer cutter error?
    • K
      Kimberly MurrayAug 26, 2025
      If the Citizen printer's auto cutter stops because of a paper jam or another issue, the status LED will flash red, and the buzzer will sound. Clear the obstruction and then press the FEED key.
  • C
    Chelsea BrownAug 28, 2025
    What to do if Citizen Printer printing speed changes causes issues?
    • J
      Jennifer DuncanAug 28, 2025
      To resolve issues like white lines or paper feed problems caused by printing speed changes on your Citizen printer, adjust the memory switch settings. Enable MSW2-3 (buffering), increase the baud rate of MSW7-1 (serial baud rate), and reduce the print speed by setting MSW10-2 to a lower level.
  • M
    Michael LoweAug 31, 2025
    What to do if my Citizen Printer has paper jams?
    • L
      leonardrogersAug 31, 2025
      If your Citizen Printer is experiencing paper jams, it might be due to an obstruction at the paper outlet or paper jamming around the outlet during printing. To resolve this, open the paper cover and carefully pull the paper out.
  • J
    jcollierSep 2, 2025
    What to do if the cover of my Citizen CT-S4500 is open?
    • M
      Mariah BenderSep 3, 2025
      If the cover of your Citizen Printer is opened during printing, check the paper, gently pull it straight out of the printer by a couple of centimeters, and then close the cover.
  • S
    Shane JohnsonSep 5, 2025
    What to do if my Citizen CT-S4500 Printer shows a cutter error?
    • W
      wlewisSep 5, 2025
      If your Citizen Printer displays a cutter error, it could be due to foreign matter entering or paper jamming. To fix this, remove any jammed paper, including any scraps, reload the paper roll, and close the paper cover.
  • A
    amy32Sep 8, 2025
    What to do if my Citizen Printer says 'Paper End'?
    • P
      Preston MartinezSep 8, 2025
      If your Citizen Printer indicates a 'Paper End' error, it means the end of the paper roll has been detected. Simply load a new paper roll to continue printing.
  • B
    Beverly ThomasSep 12, 2025
    How to unlock the cutter on my Citizen Printer?
    • P
      Peter SanchezSep 12, 2025
      If your Citizen Printer's auto cutter is locked, it's likely due to paper jamming. Remove the obstruction and then press the FEED key to unlock it.

Summary

WEEE MARK

Compliance Statement for European Users

For Uses in Canada

Compliance statement for IT equipment in Canada.

GENERAL PRECAUTIONS

SAFETY PRECAUTIONS

PRECAUTIONS ON PRINTER INSTALLATION

CAUTION (Printer Operation Conditions)

Connect the printer to a ground

Guidelines for proper grounding to prevent electrical hazards.

PRECAUTIONS IN HANDLING THE PRINTER

Injury and Failure Prevention

DAILY MAINTENANCE

Procedures for routine cleaning and upkeep of the printer.

1. GENERAL OUTLINE

1.1 Features

Overview of the printer's key capabilities and functionalities.

1.2 Unpacking

Instructions and checklist for unpacking the printer and its accessories.

1.3 Model Classification

Explanation of how model numbers indicate specific printer features and configurations.

1.4 Basic Specifications

Detailed technical specifications including print speed, resolution, and interfaces.

2. EXPLANATION OF PRINTER PARTS

2.1 Printer Appearance

Identification and description of the printer's external components and their functions.

2.2 Inner area of the top cover

Detailed view and explanation of internal parts accessible after opening the top cover.

2.3 Other Built-in Functions

Description of additional functionalities like buzzer, user memory, and memory switches.

3. SETUP

3.1 Connecting the AC Power Cord

Step-by-step guide for connecting the printer to a power source.

3.2 Serial Interface Board

Instructions for connecting the printer using a serial interface cable.

3.3 USB Interface

Guide for establishing communication with the printer via a USB connection.

3.4 Bluetooth Interface Board

Details on installing and using the Bluetooth interface board for wireless communication.

3.5 Bluetooth USB host interface board

Information on using the Bluetooth interface for controlling USB peripherals.

3.6 Ethernet (LAN);Wireless LAN Interface Board

Instructions for connecting the printer via Ethernet or Wireless LAN interfaces.

Web Manager

How to access and use the Web Manager for configuring LAN board settings.

3.7 USB Power Supply Port

Usage of the USB port for supplying power to external devices.

3.8 Connecting the Cash Drawer

Procedure for connecting a cash drawer to the printer for cash register integration.

3.9 Precautions for Installing the Printer

Safety guidelines and environmental considerations for printer installation.

3.10 Adjusting the Paper Near-end Sensor

How to calibrate the sensor for detecting the end of the paper roll.

3.11 Roll paper partition

Adjusting the paper guides to accommodate different roll paper widths.

3.12 Loading Paper

Step-by-step instructions for loading paper rolls or label media into the printer.

3.13 Adjusting Media Sensor Positions

Guide to positioning media sensors for accurate paper detection.

3.14 Selecting a Paper Type

How to configure the printer for different types of paper like thermal roll or label.

3.15 Calibrating the Paper Sensor

Process for calibrating paper sensors to match specific paper characteristics.

3.16 Precautions for Creating Applications and Practical Operations

Advice on creating applications and best practices for printer operation.

3.17 Download Site for Various Electronic Files

Link to the official website for downloading drivers and utilities.

4. MAINTENANCE AND TROUBLESHOOTING

4.1 Periodic Cleaning

Instructions for regular cleaning of printer components like the thermal head and rollers.

4.2 Clearing a Cutter Error

Steps to resolve issues when the auto cutter stops functioning due to jams.

4.3 Self Test

Procedure for running a self-test to diagnose printer problems and settings.

4.4 Hexadecimal Dump Printing

How to print received data in hexadecimal format for troubleshooting data issues.

4.5 Error Indications

Explains various error messages, status LEDs, and buzzer sounds.

4.6 Paper Jams

Guidance on preventing and clearing paper jams within the printer.

4.7 Precautions for Performing Printing for Which Printing Speed Changes

Settings to adjust for stable printing when print speed varies.

5. OTHER

5.1 External Views and Dimensions

Visual representation and measurements of the printer's physical structure.

5.2 Printing Paper

Recommended paper types and specifications for thermal roll and label paper.

5.3 Manual Setting of Memory Switches

Guide to manually configuring printer settings using memory switches.

5.4 Selecting and Setting the Cut Action

Procedure for choosing and configuring the printer's paper cutting behavior.

Citizen CT-S4500 Specifications

General IconGeneral
CutterYes
CertificationCE, UL, C-UL, FCC, VCCI
Internal memory0.384 MB
Built-in barcodesCODABAR (NW-7), Code 39, Code 93, Code-128 Codabar Library, EAN13, EAN8, GS1 DataBar, PDF417, QR Code, UPC-A, UPC-E
Page description languagesESC/POS
Storage temperature (T-T)-20 - 60 °C
Operating temperature (T-T)5 - 45 °C
Operating relative humidity (H-H)10 - 90 %
Serial interfaceNo
Optional connectivityBluetooth, Ethernet, Serial (RS-232), USB 2.0, Wireless LAN
Connectivity technologyWired
AC input voltage100 - 240 V
Power source typeAC
AC input frequency50 - 60 Hz
Maximum roll diameter102 mm
Supported paper width58 - 112 mm
Maximum printing width104 mm
Printing media thickness65 - 150 µm
Product colorBlack
Character sets852, 857, 863, 864, 866, Katakana, Thai code 18, WPC1252
Print technologyDirect thermal
Maximum resolution203 x 203 DPI
Mobile operating systems supportedAndroid, iOS
Windows operating systems supportedWindows 10, Windows 7, Windows 8, Windows 8.1
Weight and Dimensions IconWeight and Dimensions
Depth216 mm
Width170 mm
Height151 mm

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