Chapter 5: Maintenance
2299
CARING FOR YOUR CHAT 60
• Follow all warnings and instructions marked on your CHAT 60.
• Unplug the USB 2.0 cable from the CHAT 60 before cleaning.
• Unplug the power supply from the wall outlet before cleaning.
• Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your
CHAT 60 and power supply.
TROUBLESHOOTING POOR SOUND QUALITY
If you experience poor sound quality, check the following list for solutions to common issues.
• Ensure the CHAT 60 is connected to your computer, start the CHAT application, then verify, test, and
adjust the audio settings as needed to obtain good sound quality. Or select an appropriate ClearOne pre-
programmed device and click
AAppppllyy
to apply the settings to the CHAT 60. If the issue remains unresolved,
the third-party device or application may be responsible for the poor sound quality. Refer to the device or
application documentation, or contact the manufacturer’s technical support for assistance.
• Verify that all cables are properly and securely connected. Refer to the appropriate connection diagrams
in
Chapter 2: Getting Started
of this manual for more information.
• If your CHAT 60 is connected to a USB hub, the USB hub must be connected to an external power source.
• If you have another USB device (such as a digital camera) connected to your computer on the same USB
bus as your CHAT 60, Windows may generate the error message “USB Controller Bandwidth Exceeded.”
In this case, you must move the other USB device to a separate USB bus. The CHAT 60 is a high-
performance USB device that requires sufficient bandwidth to function properly.
• Some USB cameras that use audio drivers are automatically assigned by Windows as the default audio
playback device (even though the camera doesn't have a speaker). In this case,disconnect all USB
devices (including your CHAT 60), reconnect the CHAT 60 to the USB bus
first
, then reconnect the other
USB devices. This allows Windows to properly select the CHAT 60 as the default audio playback device.
If you are unable to resolve the problem, please refer the support pages on our website, or contact ClearOne
Technical Support:
PHONE: 1.800.283.5936 (USA) or 1.801.974.3760
FAX: 1.800.974.3669 (USA) or 1.801.977.0087
EMAIL: tech.support@clearone.com
ON THE WEB: www.clearone.com
CHAPTER 5: MAINTENANCE
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