What to do if COBHAM IP Phone EXPLORER 710 cannot be switched off?
If your EXPLORER 710 won't switch off, ensure you hold the power button until the light indicator flashes rapidly yellow. In some cases, it may take up to 10 seconds to switch off the EXPLORER 710.
How to fix ISDN connection problems on COBHAM Antenna?
If you're unable to establish an ISDN connection with your COBHAM Antenna, check the following: * **Interface Status:** Ensure the ISDN interface is enabled via the display icon or the web interface. * **Cable Connection:** Verify the cable is properly connected. * **Interface Connection:** Make sure the cable is connected to the ISDN interface, not the LAN interface. * **Cable Type:** Confirm you're using the correct type of connector and cable. * **Call Type Selection:** For incoming phone calls, ensure the correct call type is selected in the web interface under Control panel > ISDN.
How to fix no signal or weak signal from BGAN satellite on COBHAM Antenna?
If you're experiencing no signal or a weak signal from the BGAN satellite on your COBHAM Antenna, it could be due to: * **Blocked View:** Ensure the EXPLORER 710 has an unobstructed view of the satellite. Be aware that window glass may reduce the signal level. * **Incorrect Antenna Direction:** Verify that the antenna is pointed correctly according to the position data. Adjust the position to achieve the highest possible signal strength.
Why COBHAM Antenna EXPLORER 710 cannot obtain its position using GPS?
If your COBHAM Antenna EXPLORER 710 is unable to determine its position using GPS, it may be due to a weak or absent GPS signal. If the EXPLORER 710 hasn't been used recently in the same location, acquiring the GPS position could take up to 10 minutes. Check the GPS status on the display or web interface. Place the EXPLORER 710 flat on a level surface, pointing upwards with a clear view of the sky, to help it acquire a GPS fix. Once the GPS fix is obtained, you can orient the antenna towards the BGAN satellite.
Why does my COBHAM Antenna display show 'Emergency calls only'?
If your COBHAM Antenna display indicates 'Emergency calls only', the BGAN network may only be available for emergency calls due to: 1) An expired Airtime subscription. Check your subscription with the Airtime Provider. 2) An invalid SIM card. Verify your SIM card is valid for BGAN network communication. 3) A missing SIM card. Insert the SIM card. 4) A cancelled PIN code. Enter the PIN code.
How to fix 'Insert SIM' message on COBHAM Antenna?
If the display of your COBHAM Antenna shows 'Insert SIM', it indicates that the SIM card is either missing or not properly inserted. Remove the battery and insert the SIM card into the SIM slot, following the instructions provided.
Why can't I access the COBHAM Antenna web interface?
If you are unable to access the web interface of your COBHAM Antenna, the issue might be due to: * **Proxy Server Settings:** If using Microsoft Internet Explorer, go to Tools > Internet Options > Connections > LAN Settings and uncheck 'Use a proxy server for your LAN'. * **Incorrect IP Address:** Verify the IP address and re-enter it. The default IP address is 192.168.0.1
What does 'No GPS fix' mean on my COBHAM Antenna display?
If your COBHAM Antenna display shows 'No GPS fix,' the EXPLORER 710 can't register on the network because the GPS position is unknown. Ensure the view to GPS satellites is unobstructed. Place the EXPLORER 710 flat on a level surface, pointing straight upwards, with a clear view of the sky. Once GPS fix is obtained, point the antenna toward the BGAN satellite.
How do I fix a WLAN connection issue on my COBHAM Antenna?
If a WLAN connection cannot be established with your COBHAM Antenna, ensure that the WLAN interface is enabled either via the display icon or through the web interface in the Control Panel. Also, ensure that your computer is not too far from the EXPLORER 710. Keep in mind that the specified maximum distance is only valid under ideal conditions.
What does 'Not registered' mean on my COBHAM Antenna display?
If the display on your COBHAM Antenna shows 'Not registered', it means the EXPLORER 710 cannot register on the BGAN network. Verify that your SIM card is valid for communication on the BGAN network and check your subscription with the Airtime Provider.
To Next Page
General