HANGZHOU LIFESMART TECHNOLOGY CO.,LTD. www.cololight.com
4.
FAQ
Question 1: Why does COLO PLAY show no response when connected to the PC
using the keypad, and COLO PLAY Desktop also fails to recognize it?
① Please use the original data cable provided within the packaging.
② Ensure that both your PC's software and your COLO PLAY device are running
the latest versions.
③ Try re-plugging COLO PLAY or switch the serial port in the PC software
settings.
Question 2: What should I do if my computer doesn't support USB power supply
after shutdown?
① We recommend purchasing a third-party Y-cable, with one female and two
male connectors. Plug the one with data transfer functionality into your
computer (please note that one of the male connectors should support data
transfer).
Question 3: Why is the version in COLO PLAY settings continuously in 'loading'
status?
① Please ensure that you are performing the COLO PLAY version upgrade in an
environment with a stable Wi-Fi network.
Question 4: Why does the COLO PLAY version upgrade keep getting interrupted?
① The current Wi-Fi network environment may not be stable.
② It's possible that the Wi-Fi password is incorrect.
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