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SCS 8324F
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Manual
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DSUII Attendant User’
s Guide
A
ugust,
03
Comdial
11
V
olume Control (V
OLUME UP or V
OLUME DO
WN)
• Regulates the volume of the
ringer
, speaker
, handset, he
adset,
and group listen
ing mode.
Impact 8012S-** LCD Speakerphone
20
22
Table of Contents
Main Page
Default Chapter
3
Table of Contents
3
Basic Operation
7
1 Getting Started
11
Setting up Your Speakerphone
11
Positioning Your Speakerphone
12
Setting Display Contrast
13
Setting a Personal Ringing Tone
14
Setting Volume Levels
15
Answering and Making Calls
16
Understanding the Basic Functions
17
Your Speakerphone's Buttons
19
Your Speakerphone's Display Lights
22
Understanding the Rings Patterns
24
2 Answering Calls
25
Answering Outside Calls
25
Answering Intercom Calls
26
Monitored Stations
27
Holding Calls
28
Exclusive Hold
28
Hold Recalls
29
Directed Hold
30
Night Transferred Calls - Line Answer from any Station
31
Caller ID (Automatic Number Identification)
31
Call Pickup
32
Group Call Pickup
32
Directed Call Pickup
32
Receiving Subdued Off-Hook Voice Announcements (SOHVA)
34
Handling an Incoming SOHVA
34
Blocking a SOHVA
36
Voice Announce Blocking
37
3 Making Calls
39
Making Outside Calls
39
Making Intercom Calls
40
Automatic Dialing
41
Redialing
42
Redial - Last-Dialed Number
42
Automatic Redial
42
Redial Programming (Storing Numbers)
43
Sending Subdued Off-Hook Voice Announcements (SOHVA)
44
Camping on and Queuing
45
Busy or Idle Station, Automatic Callback
45
Busy Station, Wait for an Answer (Call Waiting)
46
Executive Override
47
4 Advanced Call Handling
49
Waiting for a Line (Queuing)
49
Call Transferring
50
Screened Call Transfers
50
Unscreened Call Transfers
52
Conferencing
53
Creating a Conference Call
53
Unsupervised Conference Calls
54
Call Parking
55
Handling Park Recalls
55
Call Forwarding
57
Forwarding a Call
57
Call Forward Outside System (CFOS)
59
5 Nonverbal Messaging
61
Station-To-Station Message Delivery
61
Message Waiting Light and Messaging
62
LCD Message Delivery
64
Assist Button Message Delivery
66
Response Message Delivery
66
6 Rogramming
67
DSS Numbers
67
Autodial and Speed Dial Numbers
68
Feature Access Codes
70
Feature Buttons
72
Response Message Button
74
Transfer Button
74
Subdued Off-Hook Voice Announce (SOHVA) Button
75
Group Listening Button
75
Assist Button
76
Automatic Redial Button
77
7 Other Features
79
Line Groups
79
Volume Control
80
Setting Current Volume Level
80
Muting Your Speakerphone
81
Default Volume Control
82
Background Music
83
Do Not Disturb Condition
84
Account Codes
85
Paging
86
Tracker Paging System
88
Auxiliary Jack
91
Automatic Set Relocation
93
Service Observing
94
Switching the Dialing Mode between Pulse and Tone
94
Toll Restriction Override
95
Dial by Name
96
Programmed Button Display
97
Button Functions Display (Button Query)
97
Data Interface Unit
98
IMIST Module
99
DSS/BLF Console Operation
100
Accessing the DSS/BLF Console Button Levels
101
8 Attendant Features
103
LCD Message Creation
103
LCD Message Creation Examples
104
System Telephone Naming
106
Night Transfer
108
Call Transfer - Voice Mail System
109
Call Transfer - Transferring Recalls to a Secondary Attendant Telephone
110
System Speed Dial Numbers
111
System Clock
113
Music on Hold
113
Station Message Detail Accounting (SMDA) Printout
114
System Alarm Reporting
115
Direct Inward Station Dialing (DISD)
116
Digital Voice Announcing (DVA)
117
Day Answer Messages
118
Night Answer Messages
118
Recall Messages
118
Drop Message
119
Appendix A Feature Access Codes
121
Appendix B Display Abbreviations
125
Appendix C Speakerphone Characteristics
129
Full-Duplex Speakerphone Characteristics
129
Speakerphone User Guidelines
130
Appendix D Glossary
133
Index
143
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