Concordia Integra - Troubleshooting Common Issues; Addressing Espresso Quality and Flavor System Issues

34 Customer Service (800) 778-0990
MACHINE
SYMPTOM
WHAT TO DO
Espresso is bitter
Clean the brew group. See the cleaning
card included with the machine.
The machine needs to be recalibrated.
Contact Concordia Coffee Systems for
assistance.
The espresso beans are stale. Use fresh
beans.
Cappuccino milk
isn’t foamy
Clean the milk system. See the cleaning
card included with the machine.
Flavor system is
leaking
If the leak is at the bag connection,
disconnect connector from bag nozzle,
clean connector with hot water,
reconnect. If leak persists, contact
Concordia Coffee Systems for
assistance.
If the leak is anywhere other than the
connector, contact
Concordia Coffee
Systems for assistance.
Flavor is not
being dispensed
Check flavor tubes for kinks or bends.
Gently try to smooth out kink.
Verify level of flavor supply.
Check chocolate sauce tray.
If the flavor tubes are not kinked,
contact
Concordia Coffee Systems for
assistance.
There is a
blockage in a
flavor tube
Contact
Concordia Coffee Systems for
assistance.