36 Customer Service (800) 778-0990
Q How can I tell if my employees cleaned the
machine?
If your machine is not cleaned within 24 hours, the
display will read MILK CLEAN DUE or BREW CLEAN
DUE. For complete information on the cleaning timers,
see page 22.
Q How do I check the daily drink statistics?
Your espresso machine tracks both daily and cumulative
drink statistics. For step-by-step directions on checking
drink statistics, see page 11.
Q Where do I purchase espresso roast coffee beans?
Espresso roast beans can be purchased from retail and
wholesale stores, as well as directly from the roaster.
Q What is the difference between coffee beans and
espresso roast coffee beans?
Espresso roast coffee beans are specifically roasted for
use in espresso machines. They retain their oils for a
full-flavored drink.
Q My machine is beeping and the display reads
EMPTY GRNDS BIN. What do I do?
Empty the grounds bin. The grounds bin must be
emptied every 35 drinks. For directions on emptying the
grounds bin, see page 24.
Q If I want to clean my bean hopper, how do I pull
them off the machine without spilling the beans?
To remove a full bean hopper you must first place both
hopper stoppers in the bean hopper compartments. For
directions on inserting the hopper stoppers, see page
15. Once the hopper stoppers are in place, pull straight
up to remove.
Q My machine is beeping and the display reads BREW
CLEAN DUE.
When the display reads BREW CLEAN DUE, the brew
group must be cleaned within two hours to ensure
uninterrupted operation. If the brew group is not
cleaned within two hours, the message will change to
RUN BREW CLEAN! and the machine will be disabled.
The brew group must be cleaned to resume operation.
For directions on cleaning the brew group, see the
cleaning card included with the machine.
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