Ctouch Canvas User Manual

CTOUCH Canvas
21
ctouch.eu
TROUBLESHOOTING
For contact information and full warranty conditions refer to support.ctouch.eu . If, after reading
these operating instructions, you have additional questions related to the use of your CTOUCH
interactive display, please check the symptoms below and follow the suggested solutions. If you
still have further questions, please visit support.ctouch.eu or call the services center in your local
area. The number of the service center in your local area can be found on the the Warranty Card,
which is included in the Accessory Box.
PROBLEM POSSIBLE SOLUTION
Remote control does not operate
•
Make sure the CTOUCH interactive display is switched on
•
Check the direction of the batteries
•
The batteries could be low. Replace the batteries
PROBLEM POSSIBLE SOLUTION
No picture (screen not lit) and no
sound
•
Make sure the power cord is plugged in
•
Press POWER on the CTOUCH interactive display or on the remote control
•
Test another source
Dark, poor or no picture
(screen lit) but good sound
•
Select a proper picture mode
•
Adjust the brightness in the video setting
•
Test another source
No colour, dark picture or abnormal
colour
•
Adjust the colour saturation in the video setting
Good picture but no sound
•
The sound may be muted. Press MUTE again to cancel
•
Verify if sound should output and/or test another source
Audio noise
•
Communication problems may occur if infrared communication equipment (e.g.,
infrared cordless headphones) is used near the CTOUCH interactive display. Move
the infrared communication equipment away from the CTOUCH until the noise is
eliminated
Remote Controle
Video and Audio

Ctouch Canvas Specifications

General

Panel type	TFT
Color depth	8 bit
Pixel pitch	0.42975 x 0.42975 mm
Screen shape	Flat
Response time	8 ms
Backlight type	Direct LED
Display diagonal	74.54 \
Surface hardness	Mhos 7
Touch technology	Multi-touch
Display brightness	350 cd/m²
Display glass type	Tempered glass
Display technology	LCD
Native aspect ratio	16:9
Maximum refresh rate	60 Hz
Contrast ratio (typical)	4000:1
Display number of colors	1.073 billion colors
Display diagonal (metric)	189.3 cm
Number of simultaneous touchpoints	20
Certification	WEEE
Product color	Black, Grey
Glass thickness	4 mm
Cables included	AC, HDMI, USB, USB Type-C
Audio input	Mini Jack
USB hub version	3.2 Gen 2 (3.1 Gen 2)
DisplayPort version	1.2
HDMI ports quantity	3
USB upstream port type	USB Type-C
USB Type-A downstream ports quantity	5
AC input voltage	100 - 240 V
Power supply type	AC
AC input frequency	50 / 60 Hz
Power consumption (standby)	0.5 W
Power consumption (typical)	120 W
Panel mounting interface	800 x 600 mm
On Screen Display (OSD) languages	DEU, DUT, ENG
Package depth	225 mm
Package width	1873 mm
Package height	1186 mm
Package weight	72600 g
Placement supported	Horizontal
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Ethernet LAN (RJ-45) ports	2
Built-in camera	No
RMS rated power	80 W
Sustainability certificates	CE, RoHS

Weight and Dimensions

Depth (without stand)	104 mm
Width (without stand)	1727 mm
Height (without stand)	1020 mm
Weight (without stand)	61700 g