Ctouch Canvas - Troubleshooting Guide; Remote Control Issues; Video and Audio Problems

CTOUCH Canvas
21
ctouch.eu
TROUBLESHOOTING
For contact information and full warranty conditions refer to support.ctouch.eu . If, after reading
these operating instructions, you have additional questions related to the use of your CTOUCH
interactive display, please check the symptoms below and follow the suggested solutions. If you
still have further questions, please visit support.ctouch.eu or call the services center in your local
area. The number of the service center in your local area can be found on the the Warranty Card,
which is included in the Accessory Box.
PROBLEM POSSIBLE SOLUTION
Remote control does not operate
•
Make sure the CTOUCH interactive display is switched on
•
Check the direction of the batteries
•
The batteries could be low. Replace the batteries
PROBLEM POSSIBLE SOLUTION
No picture (screen not lit) and no
sound
•
Make sure the power cord is plugged in
•
Press POWER on the CTOUCH interactive display or on the remote control
•
Test another source
Dark, poor or no picture
(screen lit) but good sound
•
Select a proper picture mode
•
Adjust the brightness in the video setting
•
Test another source
No colour, dark picture or abnormal
colour
•
Adjust the colour saturation in the video setting
Good picture but no sound
•
The sound may be muted. Press MUTE again to cancel
•
Verify if sound should output and/or test another source
Audio noise
•
Communication problems may occur if infrared communication equipment (e.g.,
infrared cordless headphones) is used near the CTOUCH interactive display. Move
the infrared communication equipment away from the CTOUCH until the noise is
eliminated
Remote Controle
Video and Audio